Heron Technologies USA Inc

Compensation

Full Description

HERON TECH SALES & SERVICE ENGINEER (Official HT Title “Joining Specialist”) Location: 7750 Zionsville Road Suite 800 Indianapolis, IN 46268 Job Title: Sales & Service Engineer // Joining Specialist Heron Tech Line Managers: Adam Blaikie, President, Heron Tech Duties: All those duties reasonably associated with your job title, as outlined below. Employment Category: Exempt Expenses: Expense reimbursement policy applies for approved travel and service activities. Main Duties • Serve as the primary technical liaison between Heron Tech and customers, supporting sales, installation, and service of joining equipment (riveting, welding, and clinching systems). • Provide hands-on technical assistance during machine installations, commissioning, and maintenance at customer sites. • Participate in and lead demonstrations, testing, and training activities in Heron’s Solutions Lab to showcase product capabilities and develop custom joining solutions. • Diagnose and troubleshoot mechanical, electrical, or PLC-related equipment issues on-site or remotely. • Prepare and deliver technical presentations that explain Heron Tech’s products and value proposition to potential and existing customers. • Collaborate with the Sales and Engineering teams to develop proposals, quotations, and technical documentation. • Travel to customer sites (domestic and international) for sales meetings, service visits, trade shows, and technical support—expected travel 40–60% of the time. • Maintain accurate records of service work, project progress, and customer communications in CRM and ERP systems. • Stay current on metal joining technologies, materials (steel, aluminum, copper, magnesium, HSS, cast materials, stainless steel), and industry best practices. • Support continuous improvement of Heron’s product offerings and customer satisfaction by providing feedback to Engineering and Product Management teams. Skills and Qualifications • Excellent technical communication and customer-facing presentation skills. • Strong diagnostic and problem-solving abilities across mechanical, electrical, and control systems. • Working knowledge of PLC programming, industrial automation, or robotics preferred. • Familiarity with material joining technologies (resistance welding, self-piercing riveting, clinching, or fastening). • Ability to interpret engineering drawings, schematics, and electrical diagrams. • Proficiency in Microsoft Office, CAD viewing software, and ERP/CRM systems. • Strong time-management and organizational skills, with the ability to handle multiple projects. • Willingness to travel extensively and work independently in field environments. Education and Experience Requirements • Bachelor’s degree in Welding, Mechanical, or Electrical Engineering (or equivalent technical discipline). • 2–5 years of experience in a Sales Engineer, Field Service Engineer, or Technical Specialist role within manufacturing or automation industries preferred. • Experience in the automotive, aerospace, appliance, or general industrial sectors advantageous. • Previous experience with capital equipment installation, maintenance, or commissioning a plus. Employment Terms Rate of pay: Salary commensurate with experience. Normal hours of work: Monday–Friday, 8:00 AM–5:00 PM, with additional travel or extended hours as required. Working hours: 8:00-4:00pm (flexible) Working location: 7750 Zionsville Road, Suite 800, Indianapolis, IN 46268, with travel to customer sites. Overtime rate: Not applicable/Exempt. Breaks: 30 mins. for lunch. (2) 15 min. breaks (1) morning & (1) afternoon Holiday year: 1st January to 31st December. Paid time-off entitlement: In accordance with company policy. Company Holidays: Heron Tech observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving, Christmas Eve, Christmas Day. If a holiday falls on the employee’s standard workday, it will be compensated a paid holiday. If a holiday falls outside of the employee’s standard workday, no compensation will be provided. Probationary period: The first 3 months of your employment are probationary. The Company can end your employment by giving one month’s notice during or on the expiry of your probationary period and during this period the company reserves the right to vary its disciplinary and grievance processes in accordance with your length of service. About us Heron Intelligent Equipment Co. Ltd. is a high-tech metal connection company that specialises in the R&D and manufacturing of resistance welding, clinching and riveting machinery and equipment. Established in 1991, Heron has developed advanced welders and automated production lines for customers in the automotive parts & components, compressor, low-voltage electronics, home appliances, industrial manufacturing, among other industries. In 2025, Heron had more than 500 skilled employees and a factory of 54,000 square meters in Guangzhou, China (www.heron-welder.com). Heron Tech is Heron’s riveting solutions specialist based in Indiana, USA. The company serves customers in industries including automotive, appliances, trucking and industrial manufacturing. The company was founded in 1981, and previously located in Danville, Indiana. Principal product development is split between the U.S. and China, while customers are located in the U.S., Mexico and Europe (www.heron-tech.com).