Heritage Inn & Suites Houston/The Woodlands Trademark Collection by Wyndham

Compensation

Full Description

Cyrus Hotels is seeking a Corporate Front Office Manager to support and elevate front‑office operations across multiple hotel properties in various states. This in‑office role provides leadership, training, and strategic oversight to ensure consistent guest service standards, strong operational performance, and effective guest‑satisfaction marketing across the portfolio. The ideal candidate is detail‑oriented, service‑driven, and skilled at supporting remote property teams while maintaining brand consistency and operational excellence. Key Responsibilities ⭐ Multi‑Property Operational Support • Serve as the primary corporate contact for front‑office operations across all Cyrus Hotels properties. • Monitor daily performance metrics (occupancy, ADR, RevPAR, staffing, guest scores) and provide actionable recommendations. • Support property teams with training, troubleshooting, and operational consistency. • Conduct virtual and periodic on‑site audits to ensure compliance with Cyrus Hotels standards and brand requirements. • Assist properties during transitions, staffing shortages, or operational challenges. ⭐ Guest Satisfaction & Reputation Management • Oversee guest‑satisfaction performance across the portfolio, identifying trends and improvement opportunities. • Manage and respond to online reviews (Google, TripAdvisor, OTA platforms) on behalf of or in coordination with each hotel. • Develop guest‑experience improvement plans and ensure property teams execute them effectively. • Track and report guest‑satisfaction KPIs to Cyrus Hotels leadership. ⭐ Marketing & Brand Support • Create and manage guest‑facing marketing materials for all properties (welcome letters, local guides, promotions, loyalty messaging). • Support social media content planning, brand storytelling, and guest‑engagement campaigns. • Ensure consistent brand voice and presentation across all digital platforms. • Assist hotels with local marketing initiatives and community engagement strategies. ⭐ Training & Development • Develop standardized training materials for front‑office teams across all Cyrus Hotels properties. • Conduct virtual and in‑person training sessions on guest service, upselling, communication, and brand standards. • Coach property‑level managers on leadership, service recovery, and operational excellence. • Support onboarding of new front‑office staff and managers. ⭐ Process Improvement & Compliance • Create and maintain SOPs for front‑office operations across the Cyrus Hotels portfolio. • Ensure compliance with brand standards, safety protocols, and corporate policies. • Identify operational gaps and implement system‑wide improvements. • Collaborate with housekeeping, maintenance, and revenue management to ensure smooth cross‑departmental workflows. ⭐ Reporting & Communication • Provide weekly and monthly performance reports to Cyrus Hotels leadership. • Communicate updates, expectations, and best practices to property teams. • Act as a liaison between corporate leadership and hotel front‑office departments. Qualifications • 3–5 years of hotel front‑office or guest‑services leadership experience; multi‑property or corporate experience preferred. • Strong understanding of PMS systems (SynXis, Opera, ChoiceADVANTAGE, etc.). • Experience in guest‑satisfaction management and online reputation platforms. • Basic marketing or social media experience. • Excellent communication, training, and organizational skills. • Ability to travel periodically to properties as needed. • Strong analytical skills and comfort working with performance data. Core Competencies • Multi‑property coordination • Guest‑experience leadership • Marketing & communication • Training & coaching • Operational consistency • Problem‑solving • Data‑driven decision‑making • Professional communication Pay: $20.00 - $22.00 per hour Benefits: • Employee discount • Health insurance Work Location: In person