Herald East Inc.
via Glassdoor
Customer Service Representative and Operations
Compensation
$37K - 44K a year
Responsibilities
Answer incoming customer calls, resolve complaints using company policies, and escalate issues to management as needed.
Requirements
Customer service experience, ability to handle complaints, familiarity with Microsoft Office, and strong communication skills.
Full Description
We are an online retailer selling men's garments since 2017. We are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for answering incoming phone calls from customers, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary. Our Customer Service Representatives are often the first point of contact for customers' problems, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Responsibilities: • Respond to incoming calls from customers. • Handle complaints from customers. • Confer with department managers to obtain additional information or clarification. • Familiar with Microsoft Office; Enter data into the computer from documents. Use a computer to obtain information from the Internet or other database, such as a database of customer information. Print and distribute customer-related information to others within the company. Job Type: Full-time Pay: $18.00 - $21.00 per hour Benefits: • On-the-job training • Paid time off Work Location: In person
This job posting was last updated on 12/8/2025
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