Henry Schein

Compensation

Full Description

JOB OVERVIEW: The Order Processing Coordinator is responsible for overseeing the end-to-end order fulfillment process, ensuring accuracy, efficiency, and compliance across orders submitted via email or through procurement platforms. This role serves as the primary liaison between internal teams, an outsourced order processing vendor, and Finance, ensuring orders are processed correctly, payments are applied accurately, and product listings on third-party platforms are optimized. KEY RESPONSIBILITIES: Actively monitor the vendor(s) handling order processing to ensure accuracy, completeness, and efficiency. Conduct regular quality audits on vendor-submitted orders to verify adherence to company standards. Provide feedback, training, and corrective action plans to improve vendor performance when necessary. Develop and track vendor performance metrics to ensure accountability. Oversee the processing of all emailed-in orders, ensuring they are entered into the order management system accurately and promptly. Manage and oversee orders placed through third-party procurement platforms (e.g.; Dentira), ensuring seamless processing and fulfillment. Monitor EdgeEndo product listings on procurement platforms to ensure accuracy in descriptions, pricing, and availability. Proactively seek opportunities to enhance and optimize product feeds, working with IT and Marketing teams to improve visibility and performance. Identify and resolve any issues related to product feed errors, mismatches, or incorrect categorizations. Work closely with the Finance team to ensure payments are correctly applied to corresponding orders. Reconcile payment discrepancies and assist in resolving invoicing issues related to order processing. Ensure alignment between financial records and order data to prevent revenue leakage. Maintain order data integrity in the order management system, ensuring all information is complete and up to date. Implement QA processes for tracking and correcting order inaccuracies. Generate reports on order trends, error rates, procurement platform performance, and vendor compliance. Act as the primary point of contact between internal teams and the outsourced vendor for order-related matters. Escalate and resolve any systemic issues that impact order processing efficiency. Identify areas for process improvement and implement best practices for order handling. SPECIFIC KNOWLEDGE & SKILLS: Experience in order management Ability to type 65 WPM. Requires computer skills, including ability to use the Microsoft Suite of products (i.e. Outlook, Word, Excel, Visio) and knowledge of database management. GENERAL SKILLS & COMPETENCIES: Excellent time management skills and the ability to prioritize work Very good attention to detail and accuracy Customer service oriented and ability to work with and resolve complex issues Ability to plan and arrange activities Excellent interpersonal communication skills Excellent written and verbal communication skills Ability to maintain confidential and highly sensitive information Ability to work in a team environment Ability to multi-task Ability to manage conflict Capacity to work effectively under pressure Analytical thinking Oversee small to medium sized projects Identify and recommend continuous improvement opportunities Establish productive working relationships at multiple levels within the organization MINIMUM WORK EXPERIENCE: Typically 4 or more years of related experience. PREFERRED EDUCATION: Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred. TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Office environment. No special physical demands required. The posted hourly rate for this position is $20 per hour which is the expected starting pay for an employee who is proficient in the role. Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO , Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: jobsupport@henryschein.com UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk Australia and New Zealand Candidates: APACCareers@henryscheinone.com Malaysia Candidates: CNHR@henryschein.com Italy Candidates: risorse.umane@henryschein.it It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.