Henry Schein

Compensation

Full Description

The territory for this position covers Florida, Puerto Rico, and the Caribbean, and we are seeking a candidate who is based in Florida. JOB OVERVIEW: This position is responsible for leading Equipment Technicians and operations personnel within an assigned geography and managing the end-to-end installation of dental equipment. The role partners closely with several Henry Schein divisions involved in the installation process to ensure a superior customer experience through effective planning, project management, and service delivery. This position owns the equipment service strategy for the region, including escalations, operational performance, and the planning and execution of complex dental equipment projects. The role leverages reporting and analytics to drive efficiency, productivity, and continuous improvement across field service and project delivery. This role is critical to advancing Henry Schein’s strategic growth and operational excellence within its assigned region. KEY RESPONSIBILITIES: Own the regional service strategy, overall customer satisfaction, and resolution of unusual issues or escalations, including after-hours support when required. Develop and implement customer specific service programs and best practices across strategic accounts and identify and cultivate future service opportunities. Manage and enhance service offerings such as equipment assessments and preventive maintenance programs. Maintain ongoing communication with customers, sales, and field teams regarding strategic initiatives, revenue opportunities, escalations, and service actions. Ensure a consistently high level of customer experience and achievement of key performance indicators within the assigned geography. Lead and manage the full district installation process for capital equipment, coordinating with assigned Equipment Specialists to establish appropriate installation dates. Ensure all projects are current and on track with quarterly and annual revenue or installation objectives, adjusting plans as needed. Lead the coordination of installation date changes during the planning process, ensuring timely customer communication and alignment with internal stakeholders. Own and lead Equipment Planning Meetings for the assigned market to provide updates, align teams, and ensure customers are notified of schedules. Lead multi-party coordination, including internal teams and third-party facility vendors, for consultation, remote assistance, and onsite work; organize recurring project calls and stakeholder updates. Ensure accurate and timely completion, documentation, and close out of work orders and return material authorizations. Communicate directly with Equipment Specialists to align on order status, forecasts, and commitments as needed. Partner with the Financial Inventory Team to provide proper proof of delivery documentation for entered equipment orders. Verify revenue recognition details with Equipment Service Technicians and local management. Work in partnership with internal governance teams to maintain inventory integrity. Utilize reporting, analytics, and data trends to improve operational performance, technician productivity, and service quality Lead, coach, and develop Equipment Technicians and other direct reports to achieve high performance and professional growth. Hold team members accountable for performance, customer experience, and adherence to processes and tools. Recognize and reward team members; provide ongoing feedback, coaching, and counseling to support performance and career development. Lead Equipment Technician hiring, onboarding, professional development planning, certification completion, and ongoing training. Collaborate with sales leadership to execute divisional business goals and strategic customer initiatives. Work closely with sales, operations, and field teams to align on shared objectives, service actions, and future revenue opportunities. Build strong internal and external partnerships to support successful project execution and customer outcomes. Attend industry meetings, customer meetings, and corporate meetings as required Participates in special projects and performs other duties as required. SPECIFIC KNOWLEDGE & SKILLS: Demonstrated experience managing pre and post procurement installation processes. Proven ability to handle and protect confidential information. Independent self starter with strong ownership and follow through. Intermediate computer skills and strong comfort working with business systems and tools. In depth experience with dental equipment implementations and related equipment, such as imaging, CAD CAM, cone beam, vacuums and compressors, units, lights, chairs, and sterilization. Ability to read and write technical documents such as scopes of work and installation playbooks. Experience with process mapping and process improvement initiatives. Familiarity with software as a service workflows that improve customer experience and support data driven operations. Ability to analyze data and trends for reporting, forecasting, and performance improvement. Software proficiency including, but not limited to, MS Office, NES, Salesforce, Trello, Smartsheet, Power BI, and other platforms as needed. Understanding and ability to explain HSD specific dental plans as applicable. GENERAL SKILLS & COMPETENCIES: Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance Outstanding verbal and written communication skills and ability to resolve disputes effectively Excellent presentation and public speaking skills Excellent independent decision making, analysis and problem solving skills Understand and act on financial information that contributes to business profitability Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility Lead team(s) to achieve company goals in creative and effective ways Excellent planning and organizational skills and techniques Communicate effectively with senior management Good negotiating skills and ability to effectively manage outsourced relationships Ability to influence, build relationships, understand organizational complexities and manage conflict Broad professional and managerial skills with a good understanding of industry practices and company policies and procedures Ability to lead virtual teams MINIMUM WORK EXPERIENCE: Typically, 7 - 10 years of increasing responsibility and complexity in terms of any applicable professional experience; 1 or more years of management experience. PREFERRED EDUCATION: Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus. TRAVEL / PHYSICAL DEMANDS: Remote role with approximately 20 to 30 % travel. Primarily office and customer site environments. No special physical demands required beyond those typical for office and field service or installation oversight roles. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal. No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process. Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: jobsupport@henryschein.com UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk Australia and New Zealand Candidates: APACCareers@henryscheinone.com Malaysia Candidates: CNHR@henryschein.com Italy Candidates: risorse.umane@henryschein.it It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.