Henry Ford Health System

Compensation

Full Description

GENERAL SUMMARY: Under limited supervision from the Director, Operational Efficiency, or other senior leaders within System Ambulatory Operations, the Access Optimization Consultant is responsible for the facilitation of multiple access improvement efforts, including core system scheduling algorithm design. Functions as a subject matter expert for scheduling build, algorithm design tactics, and associated performance management data. Leads and collaborates with stakeholder teams to develop or update system scheduling design policies. Recommends and employs system standards in daily work to promote the accuracy and efficiency of patient access channels. Functions as a subject matter expert in the scheduling and patient access space for all of system ambulatory. Leads implementations and prepares recommendations and reports for management. Continuously learns and applies new access improvement methodologies and acquires technical knowledge of EMR functionality along with other tools which will support initiatives throughout system ambulatory operations. Assists in integrating scheduling build into all patient portals, with an emphasis on creating foundational build upon which digital scheduling will rely. Understands how to root cause process/efficiency issues, then recommends and employs improvement strategies. Captures user requirements to develop or modify collaboration products that address complex business problems. Applies a variety of improvement methodologies (including design thinking, agile, lean six sigma, etc.) and group management techniques to support individuals and teams through project deployment. Works collaboratively with leadership to improve patient experience, increase efficiencies, decrease costs, reduce variability, reduce errors/defects, and involve all appropriate personnel. Works with complimentary teams such as Virtual care, MyChart, Web services, Marketing, Transformation Consulting, Analytics, clinical leadership etc. to ensure processes are consistent and patient friendly. May supervise tasks of contract analysts or students. EDUCATION/EXPERIENCE REQUIRED: • Bachelor's degree in a related field. BS in business, industrial or related engineering, nursing, business administration (with quality/operations improvement emphasis), healthcare administration (with quality/operations improvement emphasis), organizational development, human factors, or a science degree in a related field is preferred. • Four (4) years of relevant experience required (relevant experience includes experience in health care, health insurance, business, data analysis, project management, etc.). • Experience applying problem solving approaches. • Must be proficient MS Excel. Knowledge of SQL, power BI and MS Visio is a plus. • Ability to manage simultaneous assignments with potentially conflicting priorities and deadlines. • Ability to be flexible and adaptable while still meeting goals and due dates. • Growing base of analytical/technical, facilitative, and process improvement tools/knowledge. • Strong knowledge of effective data gathering techniques. Ability to thrive in a matrixed working environment.