Helping Hands Transportation llc

Compensation

Full Description

Helping Hands Transportation LLC is seeking a dedicated and proactive Customer Experience & Administrative Coordinator to join our dynamic team in the accounting industry. In this role, you will play a crucial part in enhancing our customer engagement and supporting the seamless operation of our administrative functions. We pride ourselves on providing exceptional transportation services and believe that an outstanding customer experience starts with effective communication and organization. The ideal candidate will be passionate about delivering top-notch service to our clients and will possess a keen eye for detail to assist in various administrative tasks. You will work closely with team members across departments to ensure that our customers’ needs are met promptly and efficiently. This position requires strong interpersonal skills and a deep commitment to fostering a positive organizational culture while adhering to our company’s values and goals. You will be the first point of contact for our clients, thus your role is vital in setting the tone for their experience with us. Bring your enthusiasm, organizational skills, and willingness to learn to help us continue to make a difference in the community through our services. Responsibilities Serve as the primary point of contact for customer inquiries, providing timely responses and exceptional service. Assist in the management of customer accounts, ensuring accurate and up-to-date information. Coordinate and schedule appointments, meetings, and events for team members and clients. Support the accounting team with administrative tasks like invoicing, data entry, and record management. Develop and maintain a tracking system for customer feedback and complaints to improve service delivery. Prepare reports and presentations on customer satisfaction and service performance metrics. Collaborate with various departments to ensure a cohesive approach to customer service and operational efficiency. Proven experience in customer service or administrative roles, preferably in the accounting or transportation sectors. Strong communication skills, both verbal and written, with the ability to interact effectively with clients and colleagues. Detail-oriented with excellent organizational skills to manage multiple tasks simultaneously. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with accounting software. Ability to work independently and as part of a team in a fast-paced environment. Strong problem-solving skills with a focus on delivering solutions to enhance customer satisfaction. A positive attitude and a commitment to continuous improvement and learning.