Help at Home

Compensation

Full Description

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 50,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you. Job Summary: The Caregiver Services Manager is responsible for directly managing the Caregiver Service Specialists. This includes setting goals, managing performance, coaching and development. They will collaborate closely with Recruiting and Onboarding team and Client teams to ensure the caregivers are getting the necessary support and desired schedules. The lead will review performance of team members and create solutions to improve caregiver retention and satisfaction. **This position will work from their home office with 50% travel expectations supporting markets across Pennsylvania. Duties/Responsibilities: Participates in the hiring, training, and ongoing learning of team members. Develops and mentors team members and is responsible for overall team performance. Develops creative process enhancements to achieve improved results. Works with team to ensure accurate and up to date caregiver census and preferences. Ensures annual compliance checks are completed on all caregivers. Provides weekly list of cleared caregivers and existing caregivers available for shifts. Reports out number of hours desired vs working. Reviews all outstanding client needs that aren’t matched to prioritize to team. Review caregiver feedback and assign reach out to those that require follow up. Performs other job-related duties as assigned Education and Experience: Bachelor’s degree in Human Resources, Business, Communication, or relevant field preferred. High school diploma or GED required. Three (3) years of previous sales, retail, or customer service experience preferred. Leadership experience of at least two (2) years is strongly preferred. Required Skills and Abilities: Exceptional communication and conflict-resolution skills. Highly organized with strong attention to detail. Excellent interpersonal skills. Intermediate to advanced computer skills including the ability to create and modify documents using Microsoft Office (e.g. Word, Excel, and Power Point). Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Ability to travel within geographic area as needed (up to 50%) The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. Data Security and Privacy Statement At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties. We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us. Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.