Heidi Health

Compensation

Full Description

About the position Product at Heidi is building software that clinicians rely on every day — which means our product teams need to operate with clarity, speed, and extreme reliability. We’re looking for a Product Operations lead to act as a chief of staff to the product organisation: designing the systems, processes, and operating cadence that help great product teams ship consistently and at high quality. This is a hands-on, high-leverage role for a sharp generalist who loves turning strategy into execution, removing friction, and helping teams do the best work of their careers. Responsibilities • Act as a force multiplier for the Product team, owning the operational backbone that enables fast, focused, and high-quality delivery. • Design and run Heidi’s product operating rhythm — planning, roadmapping, execution tracking, reviews, and retros — keeping teams aligned as we scale. • Translate product strategy and leadership decisions into clear priorities, timelines, and follow-through, ensuring nothing critical gets dropped. • Partner closely with Product, Engineering, Design, and Leadership to identify bottlenecks, resolve ambiguity, and unblock execution. • Own product-level process hygiene: roadmap accuracy, documentation quality, decision tracking, and internal filing. • Build and maintain lightweight systems and automation that reduce manual work and keep product information current and accessible. • Surface insights on delivery health, execution risks, and operational gaps to help leadership make better product decisions. Requirements • A high-output, detail-oriented generalist who thrives in fast-moving environments and takes pride in operational excellence. • Experience in Product Operations, Product Management, Program Management, or Chief of Staff–type roles within product-led teams. • Strong systems thinking. You naturally design processes that scale people and make execution predictable without adding bureaucracy. • Exceptional follow-through: you’re trusted to own processes end-to-end, keep things organised, and ensure commitments turn into shipped outcomes. • Comfort operating in ambiguity, with the judgment to decide what needs structure and what doesn’t. • Clear, concise communicator who can bring structure to complex product discussions. • Deep alignment with Heidi’s mission and a desire to build tools that meaningfully improve how clinicians work. Benefits • Flexible hybrid working environment, with 3 days in the office. • A generous personal development budget of \$500 per annum • Learn from some of the best engineers and creatives, joining a diverse team • Become an owner, with shares (equity) in the company, if Heidi wins, we all win • The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups • If you have an impact quickly, the opportunity to fast track your startup career!