Healthlink Advisors

Compensation

Full Description

Key Responsibilities Ticket Backlog Management Analyze, troubleshoot, and resolve a backlog of Epic HB support tickets. Prioritize tickets based on financial impact, compliance requirements, and patient care considerations. Provide detailed resolution notes and clear communication to ticket requesters. System Support & Optimization Deliver application support for Epic Resolute HB, focusing on workflows such as charge capture, claim generation, billing edits, remittance processing, and patient statements. Identify root causes of recurring issues and recommend long-term fixes. Perform build/configuration changes, regression testing, and validation of system updates or patches. Collaboration & Escalation Work closely with patient financial services, revenue integrity, and IT to ensure seamless resolution of billing issues. Act as a subject matter expert (SME) for hospital billing functions within Epic. Escalate systemic or high-priority issues to leadership and coordinate with Epic or third-party vendors. Training & Documentation Support end-users by explaining billing functionality and workflow best practices. Document recurring issues, system fixes, and workflow improvements. Share knowledge with fellow analysts to prevent recurrence and ensure team-wide alignment. Qualifications Required Current Epic Resolute Hospital Billing certification 2+ years of direct experience supporting Epic HB in a production environment. Strong knowledge of hospital revenue cycle workflows, including charge capture, billing edits, claim submission, and payment posting. Proven experience resolving Epic tickets in a post-live support setting. Strong analytical and troubleshooting skills with attention to detail. Preferred Experience managing and reducing large ticket backlogs. Familiarity with related Epic modules (e.g., Resolute PB, Prelude, Cadence, or Grand Central). Knowledge of payer billing requirements, compliance standards, and hospital finance operations. Excellent communication skills and ability to collaborate with both technical teams and end-users.