HealthEdge

Compensation

Full Description

Overview About Commercial Excellence: The HealthEdge Commercial Excellence function includes Sales, Customer Success, and Marketing. These three organizations, combined as the Commercial Excellence function, are responsible for meeting the business’s annual and long-term financial objectives, ensuring ongoing customer satisfaction, and increasing HealthEdge brand awareness and market visibility. Internship Program: HealthEdge offers a structured paid 12-week virtual internship program that will allow you to help drive meaningful and strategic project work that delivers real impact to our teams, customers, and business, while having fun along the way! You will support the Customer Success team and will also get exposure to various departments and strategic initiatives through our Discover HealthEdge weekly series. Interns will also participate in our three-day Innovation Challenge and a final internship project presentation to showcase the impact you’ve made. Additionally, we provide workshops focused on resume writing, LinkedIn profiles, interview preparation, and more! Your Impact Use AI tools to extract key contract details from the contract management system and help build a reporting database for renewal dates, entitlements, and major terms. Support the integration of systems and processes from two recently merged Customer Success teams by documenting workflows, updating configurations, and tracking progress. Help reduce technical debt by improving data quality, cleaning up outdated configurations, and assisting with fixing underperforming integrations. Analyze customer sentiment by using AI to summarize insights from support tickets, surveys, meeting notes, and emails to identify trends and areas for improvement. What You Bring Currently pursuing a bachelor’s degree in Business, Business Informatics, Customer Operations or Marketing Strong proficiency in Microsoft Excel Excellent attention to detail and organizational skills Strong written and verbal communication skills Self-starter who is comfortable working independently in a remote environment Intellectual curiosity and a willingness to learn new tools and technologies quickly Bonus Points Familiarity with AI and large language model tools (e.g., Claude, Copilot) Working knowledge of SQL Exposure to Python or other scripting languages Interest in data analysis, business systems, or process improvement HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. Geographic Responsibility: While HealthEdge is located in Boston, MA you may live anywhere in the US Type of Employment: Internship Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Work across multiple time zones in a remote work environment. Long periods of time sitting and/or standing in front of a computer using video technology. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote ** The hourly pay for this position is $25/hour.