HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global technology company specializing in IT services and consulting, committed to delivering innovative solutions that drive business transformation. With a strong focus on customer satisfaction and technical excellence, HCLTech supports clients across various industries worldwide. Role Overview: As a Field Service Technician at HCLTech, you will be a vital part of the Field Service Operations team, providing high-quality technical support and exceptional customer service. Your role involves direct interaction with end users and peers to ensure timely and effective resolution of technical issues. What You'll Do: - You will diagnose and resolve hardware and software issues on-site with professionalism and efficiency. - You will provide timely technical support to end users, ensuring minimal downtime. - You will maintain accurate records of service requests, repairs, and customer interactions. - You will collaborate with team members and escalate complex issues to higher-level support when necessary. - You will perform routine maintenance and updates on client equipment to prevent future problems. - You will ensure compliance with company policies and safety standards during all service activities. - You will communicate clearly and effectively with customers to explain technical information in an understandable manner. - You will contribute to continuous improvement initiatives within the Field Service Operations team. What You Bring: - Minimum of 3 years of experience as a Field Service or Support Technician. - Strong technical expertise in troubleshooting hardware and software issues. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively in a fast-paced environment. - Proficiency with diagnostic tools and service management software. - Valid driver’s license and willingness to travel frequently to client sites. Bonus Points If You Have: - Experience with network configuration and support. - Certifications such as CompTIA A+, Network+, or equivalent. - Familiarity with various operating systems including Windows and Linux. - Previous experience working in a global IT services company. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and skill development. - We offer a supportive and collaborative work environment. - We offer flexible work schedules and travel allowances. - We offer access to cutting-edge technology and tools. Ready to Apply? Please submit your resume and cover letter through our careers portal at www.hcltech.com/careers. We look forward to welcoming you to our team!