HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global technology company committed to delivering innovative IT solutions and services to clients across various industries. With a strong focus on customer satisfaction and technological excellence, we empower businesses to achieve their digital transformation goals. Role Overview: As a Field Service Technician at HCLTech, you will play a critical role in providing on-site technical support and maintenance services. You will ensure high-quality service delivery, timely issue resolution, and excellent customer interactions to support our clients' operational needs. What You'll Do: - You will provide on-site technical support and troubleshooting for hardware and software issues. - You will perform installation, maintenance, and repair of equipment at client locations. - You will communicate effectively with end users to understand and resolve technical problems. - You will document service activities and maintain accurate records of work performed. - You will collaborate with peers and support teams to escalate and resolve complex issues. - You will ensure compliance with company policies and safety standards during service operations. - You will participate in continuous training to stay updated with the latest technologies and service techniques. What You Bring: - Minimum of 3 years of experience as a Field Service or Support Technician. - Strong technical expertise in hardware and software troubleshooting. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively in the field. - Proficiency in documenting service reports and using service management tools. Bonus Points If You Have: - Experience with network configuration and support. - Certifications such as CompTIA A+, Network+, or equivalent. - Familiarity with remote support tools and diagnostic software. - Previous experience working in a fast-paced, client-facing environment. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible scheduling to promote work-life balance. Ready to Apply? Please submit your resume and cover letter through our careers portal at www.hcltech.com/careers. We look forward to welcoming you to our team!