HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global technology company committed to delivering innovative IT solutions and services to clients across various industries. With a strong focus on customer satisfaction and technological excellence, we empower businesses to achieve their digital transformation goals. Role Overview: As a Field Service Technician at HCLTech, you will play a critical role in providing on-site technical support and maintenance services to our clients. Your expertise and customer-focused approach will ensure timely resolution of technical issues and contribute to overall client satisfaction. What You'll Do: - You will provide high-quality field service support to end users, ensuring timely and effective resolution of technical issues. - You will perform installation, maintenance, and repair of hardware and software systems at client locations. - You will troubleshoot and diagnose technical problems, escalating complex issues as needed. - You will maintain accurate records of service activities, including work orders and service reports. - You will collaborate with internal teams and clients to ensure seamless service delivery. - You will provide excellent customer service, communicating clearly and professionally with clients. - You will stay updated on the latest technology trends and product knowledge to enhance service quality. What You Bring: - Minimum of 3 years of experience as a Field Service or Support Technician. - Strong technical expertise in hardware and software troubleshooting. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively in a field environment. - Valid driver’s license and willingness to travel frequently to client sites. Bonus Points If You Have: - Experience with network troubleshooting and support. - Certifications such as CompTIA A+, Network+, or equivalent. - Familiarity with remote support tools and ticketing systems. - Previous experience working in a fast-paced, client-facing role. What We Offer: - We offer competitive salary and benefits packages. - We offer opportunities for professional growth and skill development. - We offer a supportive and inclusive work environment. - We offer flexible work schedules and travel allowances. - We offer access to the latest tools and technologies to support your work. Ready to Apply? Please submit your resume and cover letter through our careers portal at www.hcltech.com/careers. We look forward to welcoming you to our team!