HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global technology company committed to delivering innovative IT solutions and services to clients across various industries. With a strong focus on customer satisfaction and technological excellence, we empower businesses to achieve their digital transformation goals. Role Overview: As a Field Service Technician at HCLTech, you will play a critical role in providing high-quality technical support and service to our clients. You will be the frontline representative, ensuring timely resolution of issues and maintaining excellent customer relationships. What You'll Do: - You will provide on-site technical support and maintenance for hardware and software systems. - You will troubleshoot and resolve technical issues efficiently to minimize downtime. - You will communicate effectively with end users to understand and address their concerns. - You will document service activities and maintain accurate records of repairs and installations. - You will collaborate with peers and other technical teams to escalate and resolve complex problems. - You will ensure compliance with company policies and safety standards during all service activities. - You will participate in continuous training to stay updated with the latest technologies and service techniques. What You Bring: - Minimum of 3 years of experience in field services or as a support technician. - Strong technical expertise in hardware and software troubleshooting. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively. - Familiarity with service documentation and reporting tools. Bonus Points If You Have: - Experience with network troubleshooting and configuration. - Certifications such as CompTIA A+, Network+, or equivalent. - Knowledge of ITIL processes and best practices. - Previous experience working in a fast-paced, client-facing environment. What We Offer: - We offer competitive salary and benefits packages. - We offer opportunities for professional growth and development. - We offer a supportive and collaborative work environment. - We offer access to the latest tools and technologies. - We offer flexible work arrangements to support work-life balance. Ready to Apply? Please submit your resume and cover letter through our careers portal at www.hcltech.com/careers. We look forward to welcoming you to our team!