HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global technology company committed to delivering innovative IT solutions and services to clients across various industries. With a strong focus on customer satisfaction and technological excellence, we empower businesses to achieve their digital transformation goals. Role Overview: As a Field Service Technician at HCLTech, you will play a critical role in providing on-site technical support and maintenance services. You will ensure high-quality service delivery, timely issue resolution, and excellent customer interactions to support our clients' operational needs. What You'll Do: - You will provide on-site technical support and troubleshooting for hardware and software issues. - You will perform installation, maintenance, and repair of equipment at client locations. - You will communicate effectively with end users to understand and resolve technical problems. - You will document service activities and maintain accurate records of work performed. - You will collaborate with internal teams to escalate and resolve complex technical issues. - You will ensure compliance with company policies and safety standards during service operations. - You will manage your schedule efficiently to meet service deadlines and customer expectations. - You will contribute to continuous improvement initiatives to enhance service quality. What You Bring: - Minimum of 3 years of experience as a Field Service or Support Technician. - Strong technical expertise in hardware and software troubleshooting. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively. - Proficiency with diagnostic tools and service management software. - Valid driver's license and willingness to travel frequently to client sites. Bonus Points If You Have: - Experience with network configuration and support. - Certifications such as CompTIA A+, Network+, or equivalent. - Familiarity with ITIL processes and service management frameworks. - Previous experience working in a fast-paced, client-facing environment. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and skill development. - We offer a supportive and inclusive work environment. - We offer flexible work schedules and travel support. - We offer access to cutting-edge technology and tools. Ready to Apply? If you are passionate about technology and customer service, and meet the qualifications above, please submit your resume and cover letter through our careers portal at www.hcltech.com/careers. We look forward to welcoming you to our team!