HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global technology company committed to delivering innovative IT solutions and services to clients across various industries. With a strong focus on customer satisfaction and technical excellence, we empower businesses to achieve their digital transformation goals through cutting-edge technology and expert support. Role Overview: As a Field Service Technician at HCLTech, you will play a critical role in providing high-quality technical support and service to our clients. You will be the frontline representative, ensuring timely resolution of technical issues while maintaining excellent customer relationships. What You'll Do: - You will respond promptly to service requests and provide on-site technical support to end users. - You will diagnose, troubleshoot, and resolve hardware and software issues efficiently. - You will install, configure, and maintain IT equipment and systems at client locations. - You will document service activities and maintain accurate records of repairs and maintenance. - You will collaborate with internal teams to escalate and resolve complex technical problems. - You will provide training and guidance to end users on equipment usage and best practices. - You will ensure compliance with company policies and safety standards during all service activities. - You will contribute to continuous improvement initiatives to enhance service delivery. What You Bring: - Minimum of 3 years of experience as a Field Service or Support Technician. - Strong technical expertise in hardware, software, and network troubleshooting. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively in a fast-paced environment. - Proficiency with diagnostic tools and service management software. - Valid driver’s license and willingness to travel frequently to client sites. Bonus Points If You Have: - Experience with enterprise IT environments and complex system configurations. - Certifications such as CompTIA A+, Network+, or equivalent. - Knowledge of safety regulations and best practices in field service operations. - Multilingual abilities to support diverse client bases. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and skill development. - We offer a supportive and inclusive work environment. - We offer flexible work schedules and travel allowances. - We offer access to the latest tools and technologies to perform your job effectively. Ready to Apply? To join our dynamic team at HCLTech, please submit your resume and cover letter through our careers portal or email us directly at careers@hcltech.com. We look forward to hearing from you!