HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global technology company committed to delivering innovative IT solutions and services to clients across various industries. With a strong focus on customer satisfaction and technological excellence, HCLTech fosters a collaborative and dynamic work environment that encourages professional growth and development. Role Overview: As a Field Service Technician at HCLTech, you will play a critical role in ensuring the smooth operation and maintenance of client systems by providing timely and effective technical support. You will be the frontline representative of the company, delivering exceptional customer service and technical expertise to resolve issues efficiently. What You'll Do: - You will provide on-site technical support and maintenance for hardware and software systems. - You will troubleshoot and resolve technical issues promptly to minimize downtime. - You will communicate effectively with end users to understand their needs and provide clear solutions. - You will document service activities and maintain accurate records of repairs and maintenance. - You will collaborate with peers and other technical teams to escalate and resolve complex problems. - You will ensure compliance with company policies and safety standards during all service activities. - You will participate in continuous training to stay updated with the latest technologies and best practices. What You Bring: - Minimum of 3 years of experience in field services or as a support technician. - Strong technical knowledge of hardware, software, and networking components. - Excellent problem-solving skills and the ability to work independently. - Strong communication and customer service skills. - Ability to manage time effectively and handle multiple service requests. Bonus Points If You Have: - Experience with enterprise-level IT infrastructure and systems. - Certifications such as CompTIA A+, Network+, or equivalent. - Familiarity with remote support tools and diagnostic software. - Previous experience working in a fast-paced, customer-focused environment. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture. - We offer access to the latest tools and technologies. - We offer flexible work arrangements to support work-life balance. Ready to Apply? Please submit your resume and cover letter through our careers portal on the HCLTech website. We look forward to reviewing your application and potentially welcoming you to our team.