HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global technology company committed to delivering innovative IT solutions and services to clients across various industries. With a strong focus on customer satisfaction and technological excellence, we empower businesses to achieve their digital transformation goals. Role Overview: As a Field Service Technician at HCLTech, you will play a critical role in providing high-quality technical support and service to our clients. You will be the frontline representative, ensuring timely resolution of issues and maintaining excellent customer relationships. What You'll Do: - You will provide on-site technical support and maintenance for hardware and software systems. - You will troubleshoot and resolve technical issues efficiently to minimize downtime. - You will communicate effectively with end users to understand and address their concerns. - You will document service activities and maintain accurate records of repairs and installations. - You will collaborate with peers and other technical teams to escalate and resolve complex problems. - You will ensure compliance with company policies and safety standards during all service operations. - You will participate in continuous training to stay updated with the latest technologies and service techniques. What You Bring: - Minimum of 3 years of experience in field services or as a support technician. - Strong technical expertise in hardware and software troubleshooting. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively. - Proficiency in documenting service reports and using diagnostic tools. Bonus Points If You Have: - Experience with network configuration and support. - Certifications such as CompTIA A+, Network+, or equivalent. - Familiarity with remote support tools and ticketing systems. - Ability to train and mentor junior technicians. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible work schedules to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.hcltech.com/careers. We look forward to having you join our dynamic team!