HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global technology company specializing in IT services and consulting. With a strong commitment to innovation and customer satisfaction, we deliver cutting-edge solutions to clients across various industries worldwide. Our collaborative culture fosters growth and excellence. Role Overview: As a Field Service Technician at HCLTech, you will be a vital part of our Field Service Operations team, providing high-quality technical support and exceptional customer service. Your role involves direct interaction with end users and peers to ensure timely and effective resolution of technical issues. What You'll Do: - You will diagnose and resolve hardware and software issues on-site with professionalism and efficiency. - You will install, maintain, and repair equipment to ensure optimal performance. - You will provide timely updates and clear communication to customers and internal teams. - You will document service activities accurately and maintain detailed records. - You will collaborate with cross-functional teams to escalate and resolve complex technical problems. - You will ensure compliance with company policies and safety standards during all service activities. - You will participate in ongoing training to stay current with emerging technologies and best practices. What You Bring: - Minimum of 3 years of experience as a Field Service or Support Technician. - Strong technical expertise in troubleshooting hardware and software issues. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively in a fast-paced environment. - Proficiency with diagnostic tools and service management software. Bonus Points If You Have: - Experience with network configuration and support. - Certifications such as CompTIA A+, Network+, or equivalent. - Familiarity with ITIL processes and service delivery standards. - Ability to train and mentor junior technicians. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer access to the latest tools and technologies. - We offer flexible work arrangements to support work-life balance. Ready to Apply? Please submit your resume and cover letter through our careers portal at www.hcltech.com/careers. We look forward to welcoming you to our team!