HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global technology company specializing in IT services and consulting, committed to delivering innovative solutions that drive business transformation. With a strong focus on customer satisfaction and technical excellence, we empower organizations worldwide to achieve their digital goals. Role Overview: As a Field Service Technician at HCLTech, you will play a critical role in providing on-site technical support and maintenance services to our clients. Your expertise and customer-focused approach will ensure timely resolution of technical issues, enhancing client satisfaction and operational efficiency. What You'll Do: - You will provide high-quality on-site technical support and troubleshooting for hardware and software issues. - You will interact frequently with end users to understand and resolve their technical problems effectively. - You will perform installation, maintenance, and repair of equipment and systems at client locations. - You will document service activities and maintain accurate records of work performed. - You will collaborate with peers and support teams to escalate and resolve complex technical issues. - You will ensure compliance with company policies and safety standards during all service operations. - You will contribute to continuous improvement initiatives by providing feedback on recurring issues and potential solutions. What You Bring: - Minimum of 3 years of experience as a Field Service or Support Technician. - Strong technical expertise in hardware and software troubleshooting. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively in a field environment. - Proficiency in documenting service activities and using technical support tools. Bonus Points If You Have: - Experience with network troubleshooting and configuration. - Certifications such as CompTIA A+, Network+, or equivalent. - Familiarity with enterprise IT environments and systems. - Ability to handle multiple service requests and prioritize tasks efficiently. What We Offer: - We offer competitive salary and benefits packages. - We offer opportunities for professional growth and skill development. - We offer a supportive and collaborative work environment. - We offer the chance to work with cutting-edge technology and diverse clients. - We offer flexible work arrangements to support work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.hcltech.com/careers. We look forward to hearing from you!