HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global technology company specializing in IT services and consulting, committed to delivering innovative solutions that drive business transformation. With a strong focus on customer satisfaction and technical excellence, HCLTech supports clients across various industries worldwide. Role Overview: As a Field Service Technician at HCLTech, you will be a vital part of the Field Service Operations team, providing high-quality technical support and exceptional customer service. Your role involves direct interaction with end users and peers to ensure timely and effective resolution of technical issues. What You'll Do: - You will provide on-site technical support and maintenance for hardware and software systems. - You will troubleshoot and resolve technical issues promptly to minimize downtime. - You will communicate effectively with customers to understand their needs and provide clear solutions. - You will document service activities and maintain accurate records of repairs and maintenance. - You will collaborate with team members to share knowledge and improve service delivery. - You will ensure compliance with company policies and safety standards during all service activities. - You will participate in ongoing training to stay updated with the latest technologies and best practices. What You Bring: - Minimum of 3 years of experience as a Field Service or Support Technician. - Strong technical expertise in hardware and software troubleshooting. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively. - Proficiency in documenting technical issues and solutions. Bonus Points If You Have: - Experience with network configuration and support. - Certifications such as CompTIA A+, Network+, or equivalent. - Familiarity with remote support tools and ticketing systems. - Ability to handle multiple service requests in a fast-paced environment. What We Offer: - We offer competitive salary and benefits packages. - We offer opportunities for professional growth and development. - We offer a supportive and collaborative work environment. - We offer access to the latest tools and technologies. - We offer flexible work schedules to promote work-life balance. Ready to Apply? To join our dynamic team at HCLTech, please submit your resume and cover letter through our careers portal or email them directly to our recruitment team. We look forward to hearing from you!