HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global leader in IT services and consulting, dedicated to delivering innovative technology solutions that drive business transformation. With a strong commitment to customer satisfaction and technical excellence, we empower organizations worldwide to achieve their digital goals. Role Overview: As a Field Service Technician at HCLTech, you will play a critical role in providing on-site technical support and maintenance services to our clients. Your expertise and customer-focused approach will ensure timely resolution of technical issues, enhancing overall client satisfaction and operational efficiency. What You'll Do: - You will provide high-quality technical support and troubleshooting for hardware and software issues at client sites. - You will perform installation, maintenance, and repair of IT equipment and systems. - You will respond promptly to service requests, ensuring timely resolution and minimal downtime. - You will communicate effectively with end users to understand and address their technical needs. - You will document service activities, including problem resolution and parts used. - You will collaborate with internal teams to escalate and resolve complex technical issues. - You will maintain inventory of service tools and spare parts. - You will adhere to safety protocols and company policies during all service activities. What You Bring: - Minimum of 3 years of experience as a Field Service or Support Technician. - Strong technical knowledge of IT hardware, software, and networking. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively. - Valid driver’s license and willingness to travel frequently to client sites. Bonus Points If You Have: - Certifications such as CompTIA A+, Network+, or equivalent. - Experience with remote support tools and ticketing systems. - Knowledge of enterprise IT environments and infrastructure. - Additional language skills to support diverse client base. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and certification. - We offer a supportive and inclusive work environment. - We offer flexible work schedules and travel allowances. Ready to Apply? To join our dynamic team at HCLTech, please submit your resume and cover letter through our careers portal or email us directly at careers@hcltech.com. We look forward to hearing from you!