HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global technology company committed to delivering innovative IT solutions and services to clients across various industries. With a strong focus on customer satisfaction and technological excellence, we empower businesses to achieve their digital transformation goals. Role Overview: As a Field Service Technician at HCLTech, you will play a critical role in providing high-quality technical support and service to our clients. You will be the frontline representative, ensuring timely and effective resolution of technical issues while maintaining excellent customer relationships. What You'll Do: - You will respond promptly to service requests and provide on-site technical support to end users. - You will diagnose, troubleshoot, and resolve hardware and software issues efficiently. - You will install, configure, and maintain IT equipment and systems at client locations. - You will document service activities and maintain accurate records of work performed. - You will collaborate with internal teams to escalate and resolve complex technical problems. - You will provide training and guidance to end users on equipment usage and best practices. - You will ensure compliance with company policies and safety standards during all service activities. - You will contribute to continuous improvement initiatives to enhance service delivery. What You Bring: - Minimum of 3 years of experience as a Field Service or Support Technician. - Strong technical expertise in hardware, software, and network troubleshooting. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively in a fast-paced environment. - Proficiency with diagnostic tools and service management software. - Valid driver’s license and willingness to travel frequently to client sites. Bonus Points If You Have: - Certifications such as CompTIA A+, Network+, or equivalent. - Experience with enterprise IT environments and diverse technology platforms. - Knowledge of safety protocols and compliance standards in field service operations. - Additional language skills to support diverse client bases. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer access to the latest tools and technologies to perform your job effectively. - We offer flexible work schedules to promote work-life balance. Ready to Apply? To join our dynamic team at HCLTech, please submit your resume and cover letter through our careers portal or email us directly at careers@hcltech.com. We look forward to hearing from you!