HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global technology company specializing in IT services and consulting, committed to delivering innovative solutions that drive business transformation. With a strong focus on customer satisfaction and technical excellence, HCLTech supports clients across various industries worldwide. Role Overview: As a Field Service Technician at HCLTech, you will be a vital part of the Field Service Operations team, providing high-quality technical support and exceptional customer service. Your role will involve direct interaction with end users and peers to ensure timely and effective resolution of technical issues. What You'll Do: - You will provide on-site technical support and maintenance for hardware and software systems. - You will troubleshoot and resolve technical issues promptly to minimize downtime. - You will communicate effectively with end users to understand and address their technical needs. - You will document service activities and maintain accurate records of repairs and installations. - You will collaborate with team members to improve service delivery and share technical knowledge. - You will ensure compliance with company policies and safety standards during all service activities. - You will participate in ongoing training to stay updated with the latest technologies and best practices. What You Bring: - Minimum of 3 years of experience in field services or as a support technician. - Strong technical expertise in hardware and software troubleshooting. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively. - Proficiency in documenting technical issues and solutions. Bonus Points If You Have: - Experience with network configuration and support. - Certifications such as CompTIA A+, Network+, or equivalent. - Familiarity with remote support tools and ticketing systems. - Ability to train and mentor junior technicians. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer flexible work schedules to promote work-life balance. Ready to Apply? Please submit your resume and cover letter through our careers portal at www.hcltech.com/careers. We look forward to welcoming you to our team!