HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global technology company committed to delivering innovative IT solutions and services to clients across various industries. With a strong focus on customer satisfaction and technological excellence, we empower businesses to achieve their digital transformation goals. Role Overview: As a Field Service Technician at HCLTech, you will play a critical role in providing on-site technical support and maintenance services. Your expertise and customer-focused approach will ensure timely resolution of technical issues, enhancing client satisfaction and operational efficiency. What You'll Do: - You will provide high-quality technical support and maintenance services to clients on-site. - You will troubleshoot and resolve hardware and software issues efficiently. - You will maintain clear and professional communication with end users and team members. - You will document service activities and report on service metrics. - You will collaborate with peers and other departments to escalate and resolve complex issues. - You will ensure compliance with company policies and safety standards during service delivery. - You will participate in continuous training to stay updated with the latest technologies. What You Bring: - Minimum of 3 years of experience as a Field Service or Support Technician. - Strong technical expertise in hardware and software troubleshooting. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively. - Familiarity with service documentation and reporting tools. Bonus Points If You Have: - Experience with network troubleshooting and configuration. - Certifications such as CompTIA A+, Network+, or equivalent. - Knowledge of ITIL processes and best practices. - Experience working in a fast-paced, client-facing environment. What We Offer: - We offer competitive salary and benefits packages. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive work environment. - We offer access to the latest tools and technologies. - We offer flexible work arrangements where possible. Ready to Apply? Please submit your resume and cover letter through our careers portal at www.hcltech.com/careers. We look forward to welcoming you to our team!