HCLTech

Compensation

Full Description

Job Title: Field Service Technician Company Overview: HCLTech is a global technology company committed to delivering innovative IT solutions and services to clients across various industries. With a strong focus on customer satisfaction and technical excellence, we empower businesses to achieve their digital transformation goals through cutting-edge technology and expert support. Role Overview: As a Field Service Technician at HCLTech, you will play a critical role in providing high-quality technical support and service to our clients. You will be the frontline representative, ensuring timely resolution of issues while maintaining excellent customer relationships and delivering expert technical assistance. What You'll Do: - You will respond promptly to service requests and provide on-site technical support to clients. - You will diagnose and troubleshoot hardware and software issues efficiently. - You will install, maintain, and repair equipment and systems as required. - You will communicate effectively with end users to understand their needs and provide clear solutions. - You will document service activities and maintain accurate records of work performed. - You will collaborate with peers and other technical teams to resolve complex issues. - You will ensure compliance with company policies and safety standards during all service activities. - You will contribute to continuous improvement initiatives to enhance service quality and customer satisfaction. What You Bring: - Minimum of 3 years of experience as a Field Service or Support Technician. - Strong technical expertise in hardware and software troubleshooting. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively. - Proficiency in documenting technical issues and solutions. - Valid driver’s license and willingness to travel frequently to client sites. Bonus Points If You Have: - Experience with network configuration and support. - Certifications such as CompTIA A+, Network+, or equivalent. - Familiarity with remote support tools and ticketing systems. - Background in IT infrastructure or systems administration. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and skill development. - We offer a supportive and collaborative work environment. - We offer flexible work schedules and travel allowances. - We offer access to the latest technology and tools to perform your job effectively. Ready to Apply? To join our dynamic team at HCLTech, please submit your resume and cover letter through our careers portal or email them directly to recruitment@hcltech.com. We look forward to hearing from you!