HCLTech

Compensation

Full Description

Job Title: Data Center Analyst Company Overview: HCLTech is a global technology company specializing in IT services and consulting, committed to delivering innovative solutions that drive business transformation. With a strong presence in Detroit, MI, we pride ourselves on fostering a collaborative and inclusive work environment that empowers our employees to excel. Role Overview: As a Data Center Analyst, you will serve as the critical on-site technical support for IT infrastructure within data centers or colocation facilities. Acting as the hands and eyes for remote IT teams, you will ensure seamless operations and rapid issue resolution to maintain optimal data center performance. What You'll Do: - You will provide on-site technical support for hardware installation, maintenance, and troubleshooting within the data center. - You will act as the primary liaison between remote IT teams and the physical data center environment. - You will perform routine inspections and audits to ensure compliance with operational standards. - You will assist in the deployment and configuration of network and server equipment. - You will document all activities, incidents, and changes accurately and promptly. - You will respond swiftly to service requests and escalate issues as necessary. - You will collaborate with cross-functional teams to support data center projects and upgrades. - You will maintain a safe and secure working environment by adhering to all safety protocols. What You Bring: - 5-10 years of experience in data center operations or IT infrastructure support. - Strong knowledge of server hardware, networking equipment, and cabling standards. - Proficiency in troubleshooting hardware and network issues in a data center environment. - Excellent communication skills to effectively coordinate with remote teams and stakeholders. - Ability to work independently and manage multiple tasks in a fast-paced setting. Bonus Points If You Have: - Certifications such as CompTIA Server+, Cisco CCNA, or similar. - Experience with data center management tools and monitoring software. - Familiarity with cloud infrastructure and hybrid environments. - Previous experience working in colocation or multi-tenant data centers. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and continuous learning. - We offer a dynamic and inclusive workplace culture that values innovation. - We offer flexible work schedules and support for work-life balance. - We offer access to cutting-edge technology and resources. Ready to Apply? To join our team as a Data Center Analyst, please submit your resume and cover letter through our careers page at www.hcltech.com/careers. We look forward to hearing from you!