HCLTech

Compensation

Full Description

Job Title: Data Center Analyst Company Overview: HCLTech is a global technology company specializing in IT services and consulting. With a strong presence in Milwaukee, WI, we are committed to delivering innovative solutions and exceptional support to our clients worldwide. Our team thrives on collaboration, continuous learning, and driving technological excellence. Role Overview: As a Data Center Analyst at HCLTech, you will serve as the critical on-site technical support for our clients' IT infrastructure within data centers and colocation facilities. You will act as the hands and eyes for remote IT teams, ensuring smooth operations and rapid issue resolution. What You'll Do: - You will provide on-site technical support for IT infrastructure, including servers, networking equipment, and storage systems. - You will act as the on-site representative for remote IT teams, executing tasks and troubleshooting issues promptly. - You will perform hardware installations, replacements, and maintenance activities within the data center. - You will monitor and report on the status of data center equipment and escalate issues as needed. - You will coordinate with vendors and service providers to ensure timely resolution of technical problems. - You will maintain accurate documentation of all activities and incidents. - You will adhere to data center security protocols and safety standards. - You will support continuous improvement initiatives to enhance data center operations. What You Bring: - 5-10 years of experience in data center operations or IT infrastructure support. - Strong knowledge of server hardware, networking equipment, and storage technologies. - Experience with troubleshooting and resolving hardware and connectivity issues. - Ability to work independently and communicate effectively with remote teams. - Familiarity with data center security and safety protocols. - Proficient in documentation and reporting tools. Bonus Points If You Have: - Certifications such as CompTIA Server+, Cisco CCNA, or similar. - Experience working in colocation or multi-tenant data center environments. - Knowledge of scripting or automation tools to streamline tasks. - Previous experience supporting cloud infrastructure or hybrid environments. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and continuous learning. - We offer a collaborative and inclusive work environment. - We offer flexible work schedules and paid time off. - We offer access to cutting-edge technology and tools. Ready to Apply? Please submit your resume and cover letter through our careers page at www.hcltech.com/careers or email your application to careers@hcltech.com. We look forward to hearing from you!