HCLTech

Compensation

Full Description

Job Title: Data Center Analyst Company Overview: HCLTech is a global technology company specializing in IT services and consulting. With a strong presence in Detroit, MI, we are committed to delivering innovative solutions and exceptional support to our clients across various industries. Our team thrives on collaboration, continuous learning, and driving technological excellence. Role Overview: As a Data Center Analyst at HCLTech, you will serve as the critical on-site technical support for IT infrastructure within data centers or colocation facilities. Acting as the hands and eyes for remote IT teams, you will ensure smooth operations, timely issue resolution, and maintain high standards of data center performance. What You'll Do: - You will provide on-site technical support for servers, network devices, and other IT infrastructure components. - You will act as the liaison between remote IT teams and the physical data center environment. - You will perform hardware installations, replacements, and troubleshooting tasks. - You will monitor data center equipment and report any anomalies or issues promptly. - You will assist in maintaining data center documentation and inventory management. - You will ensure compliance with safety and security protocols within the data center. - You will support scheduled maintenance and emergency response activities. - You will collaborate with cross-functional teams to optimize data center operations. What You Bring: - 5-10 years of experience in data center operations or IT infrastructure support. - Strong knowledge of server hardware, networking equipment, and cabling standards. - Experience with remote hands support and working in colocation or enterprise data centers. - Ability to troubleshoot hardware and connectivity issues efficiently. - Excellent communication skills to coordinate with remote teams and stakeholders. - Detail-oriented with strong organizational and documentation skills. Bonus Points If You Have: - Certifications such as CompTIA Server+, Cisco CCNA, or similar. - Experience with data center infrastructure management (DCIM) tools. - Familiarity with cloud infrastructure and hybrid environments. - Prior experience working in a fast-paced, high-availability data center. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional growth and certification support. - We offer a collaborative and inclusive work environment. - We offer flexible work schedules and paid time off. - We offer access to cutting-edge technology and tools. Ready to Apply? To join our dynamic team at HCLTech as a Data Center Analyst, please submit your resume and cover letter through our careers portal or email us directly at careers@hcltech.com. We look forward to hearing from you!