HCLTech

Compensation

Full Description

Job Title: Data Center Analyst Company Overview: HCLTech is a global technology company specializing in IT services and consulting, committed to delivering innovative solutions that drive business transformation. With a strong presence in Detroit, MI, we pride ourselves on fostering a collaborative and dynamic work environment that empowers our employees to excel. Role Overview: As a Data Center Analyst, you will serve as the critical on-site technical support for IT infrastructure within data centers or colocation facilities. Acting as the hands and eyes for remote IT teams, your role ensures seamless operation and maintenance of data center environments. What You'll Do: - You will provide on-site technical support for hardware installation, troubleshooting, and maintenance. - You will act as the liaison between remote IT teams and the physical data center environment. - You will perform routine inspections and monitor data center equipment to ensure optimal performance. - You will manage and document all service requests and incidents accurately. - You will coordinate with vendors and service providers for timely resolution of issues. - You will assist in the deployment and decommissioning of IT assets within the data center. - You will ensure compliance with safety and security protocols at all times. - You will contribute to continuous improvement initiatives to enhance data center operations. What You Bring: - 5-10 years of experience in data center operations or IT infrastructure support. - Strong knowledge of data center hardware, networking, and cabling standards. - Proficiency in troubleshooting and resolving hardware and connectivity issues. - Excellent communication skills to effectively coordinate with remote teams and vendors. - Ability to work independently and manage multiple tasks in a fast-paced environment. - Familiarity with safety and security protocols in data center environments. Bonus Points If You Have: - Certifications such as CompTIA Server+, Cisco CCNA, or similar. - Experience with data center infrastructure management (DCIM) tools. - Knowledge of cloud infrastructure and hybrid environments. - Previous experience working in colocation or multi-tenant data centers. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and continuous learning. - We offer a supportive and inclusive workplace culture. - We offer flexible work schedules and paid time off. - We offer access to cutting-edge technology and tools. Ready to Apply? To join our team as a Data Center Analyst, please submit your resume and cover letter through our careers page at www.hcltech.com/careers. We look forward to hearing from you!