HCL Global Systems Inc

Compensation

Full Description

Skills & Experience • Extensive experience with Okta Identity Cloud, IGA, PAM, and advanced IAM concepts. • Proven track record in architecture design, custom development, and security compliance. • Strong knowledge of workflow automation, policy enforcement, and risk management. • Ability to lead strategic initiatives, mentor teams, and manage cross-functional collaboration. Job Description The SME will serve as the primary point of contact between the stakeholder and internal delivery teams, ensuring strong relationship management, expectation alignment, and strategic communication. This individual will be responsible for understanding stakeholder priorities, resolving issues proactively, and driving collaboration across multiple teams to achieve project and business goals. Key Responsibilities Leadership & Service Delivery • Act as a primary technical and operational escalation point for Okta and IAM related incidents • Drive service delivery, ensuring SLAs, KPIs, and compliance targets are met. • Ensure clear, timely, and transparent communication between stakeholders and internal teams. • Translate business requirements into actionable plans for delivery teams. • Prepare and present progress reports, risk assessments, and updates to senior leadership. • Coordinate and manage incident, problem, and change management processes for Okta services • Conduct regular service reviews with stakeholders and provide actionable insights. • Work with a small team of L2/L3 engineers supporting Okta and IAM environments. • Prepare and deliver service performance reports, dashboards, and management updates. • Drive continuous improvement, automation, and standardization across the environment. • Collaborate with project teams to support new implementations, migrations, and transformations. • Maintain strong stakeholder relationships, ensuring satisfaction and proactive communication. Additional Skills & Qualifications Key Responsibilities Strategic Design & Architecture • Define and implement Okta architecture, including workflow enhancements, custom connectors, and integration frameworks. • Develop role-based policies, enforce Segregation of Duties (SoD), and design scalable IAM solutions. • Lead upgrades, patching, optimization, and security hardening initiatives. Advanced Integrations & Customization • Oversee Single Sign-On (SSO) and provisioning integrations for complex applications. • Build and maintain custom workflows, connectors, and integrations for IGA systems. • Manage advanced authentication mechanisms. Governance & Compliance • Drive access certification campaigns and ensure compliance with security standards. • Perform IGA workflow monitoring, troubleshooting, and connector customization. • Address Okta vulnerabilities and ensure adherence to regulatory requirements. Operational Leadership • Provide expert-level support for lifecycle management, onboarding identities, and access workflows. • Lead incident/problem management, including root cause analysis for recurring issues. • Automate repetitive tasks and optimize operational processes. Collaboration & Vendor Management • Act as the primary liaison with security teams, application/infra teams, and external vendors. • Resolve complex issues with vendors and coordinate architecture enhancements.