HCEsquared

Compensation

Full Description

About the position Dermsquared® is looking for a highly motivated and strategic-minded Accounts Solutions Lead to join our team. This individual will be responsible for managing and growing relationships with key strategic accounts, ensuring the delivery of tailored solutions that meet client needs, and driving long-term business success. The role combines account management, business development, and deep understanding of client goals to drive value and satisfaction through customized solutions. This position requires a strong blend of analytical skills, business acumen, and strategic thinking to deliver insights that optimize performance, improve customer satisfaction, and identify growth opportunities. The individual will work closely with cross-functional teams to ensure that key accounts are well supported. Responsibilities • Strategic Planning & Account Management: Partner with the Solutions team to develop and implement joint business plans to drive growth and retention for each client. Regularly review account performance, identify areas for improvement, and proactively address challenges • Collaborate with internal teams to develop and propose customized solutions that address client pain points, enhance operational efficiency, and drive growth • Client Retention & Growth: Drive revenue growth by identifying opportunities for upselling and cross-selling additional products or services. Ensure a high level of client satisfaction and engagement to retain accounts and foster long-term relationships • Project Management: Lead and coordinate the delivery of solutions, ensuring projects are executed on time, within budget, and to the client's satisfaction • Data Analysis & Reporting: Lead the development and execution of data analysis and reporting strategies for strategic accounts • Create and maintain dashboards, performance reports, and actionable insights to measure the effectiveness of initiatives • Conduct deep-dive analyses on customer behavior, trends, and performance to guide strategic recommendations and inform joint business plans • Customer Insights: Analyze customer data to identify opportunities for revenue growth, retention, and improved satisfaction for strategic accounts • Provide insights into customer segmentation and solution engagement by clinicians to help tailor recommendations • Monitor industry trends, competitor activities, and customer feedback to adjust strategies Requirements • Bachelor’s degree • 5+ years of experience in data analysis, business intelligence, or account management, preferably with a focus on strategic or enterprise accounts • Previous sales experience • Excellent communication and presentation skills • Strong problem-solving skills with a focus on business impact • Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously • Familiarity with strategic account management processes and methodologies • Experience with CRM systems (e.g., Salesforce) • Proficient with Microsoft Word, PowerPoint, Excel, and Outlook • Able to travel up to 20% Benefits • Fully remote work environment with a flexible time off policy • Dedicated professional development support, including reimbursement for approved learning and development activities. • Comprehensive wellness benefits, including medical, vision, and dental coverage, with a significant portion of premiums subsidized for employees and eligible dependents, as well as access to HSA, FSA, and Dependent Care FSA plans • Employer-paid life insurance, short-term disability, and long-term disability coverage • 401(k) retirement plan with company matching • Cell phone reimbursement for business use • Home office stipend to support a productive remote setup