Hatch

Compensation

Full Description

MUST BE BASED IN THE NYC, No Relocation Onsite/Hybrid in SOHO Not able to sponsor About Hatch At Hatch, we’re revolutionizing customer service with AI that doesn’t just assist — it transforms how businesses engage with customers. Backed by Y Combinator and top-tier investors like Bessemer Venture Partners and NextView Ventures, we’re doubling revenue year over year and scaling rapidly. We’re building the future of AI-driven customer service — and we’re just getting started. Role- Staff Software Engineer -Contacts Team About the Role We’re looking for a Staff Software Engineer (Elixir) to play a pivotal role in building and scaling Hatch’s communications platform and user-facing experiences. You’ll lead the design and implementation of high-impact systems, guide technical direction, and mentor engineers across the team. This is a hands-on leadership role where you’ll work closely with product, design, and AI/ML partners to deliver reliable, scalable, and intuitive solutions that delight our customers. Key Responsibilities Design and build scalable, high-performance backend services in Elixir (and Go where needed) to power Hatch’s communications platform Own architecture decisions that shape the long-term evolution of our product and infrastructure Collaborate cross-functionally with product, design, and AI teams to deliver seamless user experiences Mentor engineers and elevate technical standards through coaching, reviews, and best practices Improve reliability and performance by driving initiatives in observability, fault tolerance, and scalability Lead complex projects that cut across teams, setting the pace for high-quality engineering execution Balance product and technical trade-offs to deliver pragmatic, business-driven solutions What We’re Looking For 8+ years of software engineering experience, with proven success at the senior/staff level Strong expertise in Elixir or Go Proven experience designing and scaling distributed systems in production Solid understanding of databases (PostgreSQL, Redis, etc.) and event-driven/data-intensive architectures Experience deploying and operating in cloud environments (AWS or GCP) with modern DevOps practices Strong communication and collaboration skills — you can align teams and influence outcomes A product mindset — you think beyond code and care about solving real customer problems Experience mentoring engineers and providing technical leadership Nice to Have Experience in a fast-paced startup environment, shipping product quickly while maintaining quality Familiarity with telephony, messaging, or communications systems What We Offer Competitive salary and equity Remote OR Hybrid work environment (3 days/week in our NYC office) Medical, dental, and vision benefits 401(k) plan Flexible PTO Opportunity to build at the ground floor of a high-growth, mission-driven company Not offering sponsorship Why Hatch Shape the future of AI-driven customer service Build alongside founders and leaders who value speed, ownership, and ambition Solve hard problems that impact real businesses and customers Join a team of builders who care about great engineering, fast execution, and each other