Hassler Heating and Air Conditioning

Compensation

Full Description

CSR JOIN ONE OF THE TOP-RATED HVAC COMPANIES IN THE BAY AREA THAT VALUES THEIR TEAM MEMBERS AND REWARDS THEIR KNOWLEDGE AND SKILLS Do you possess a positive and enthusiastic approach to customer service, live with integrity and take pride in your hard work and expanding your skills? Do you enjoy taking on new challenges? We want to talk to you. CSRs collaborate with field techs, perform CSR duties, and ensure excellent customer service. The CSR Supervisor/Dispatcher works closely with managers and employees to create an excellent customer experience, build strong working relationships, and help grow the company. Please note that this is not a remote position. Responsibilities · Communicate with customers, collaborate with field techs and office staff, and dispatch Techs to customers · Maintain and oversee the Tech job schedule so it is always up to date; track and follow-up on continued calls · Document customer communications · Recommend updates to the SOP to improve procedures and processes · Escalate customer incidents to direct supervisor/manager · Oversee maintenance and scheduling of client membership programs · Train to the existing standards, scripts, templates, policy, and cross-train to dispatch · Keep confidentiality in customer communications, internal communications, and employee documentation · Cultivate and maintain healthy working relationships with all employees · Assist in customer communications, ensuring they meet or exceed standards in tone, punctuation, message, and branding Work Location: El Cerrito, CA Job Type: Full-time, In Office Salary: Up to $23-30/hour DOE, Non-Exempt WHAT’S IN IT FOR YOU? GLAD YOU ASKED! · Experienced and supportive management · Year-Round Work · Education Assistance · Paid Vacation · Paid Holiday’s · Medical/Dental/Vision Benefits 100% paid for by Hassler · Voluntary Benefits: Short-Term Disability, Critical Illness, Accident, Life Insurance, Healthcare flexible spending account (FSA), and Dependent Care FSA. · Employer matched 401k (4% match) · Flat term life benefit of $15,000 · Being part of a growth-oriented company Schedule: • Monday to Friday (some weekend availability may be required) Job Type: Full-time Pay: $23.00 - $30.00 per hour Application Question(s): • Do you type at least 40 WPM? Experience: • Outbound calling: 1 year (Required) • Customer Service: 2 years (Required) Work Location: In person