Harvard Bioscience

Compensation

Full Description

At Harvard Bioscience, Inc (HBIO),the Accounts Receivable (AR) and Collections Specialist is an integral part of the Order to Cash process. They are responsible for supporting accurate and timely billing, assisting in the processing of customer payments, and resolving any impediments to timely cash collections. This role requires strong attention to detail, excellent communication skills, and the ability to resolve issues while maintaining positive relationships with customers and colleagues. Essential Duties and Responsibilities • Customer Vendor Maintenance: • Support our new and existing customers with their vendor onboarding process. • Complete onboarding surveys, establish customer relationships by using commercial procurement portals. • Ensure that HBIO documentation is updated and distributed as needed. • Billing • Generate and distribute accurate customer invoices and statements in a timely manner. • Upload invoices to various commercial payment portals as needed and ensure successful processing to prevent rejections. • Monitor Payment portals and resolve any rejections • Collections: • Monitor all invoices uploaded to the commercial procurement portals for payment dates and resolve any exceptions or rejections. • Perform initial or early-stage collections outreach via phone or email on targeted accounts. • Cash Application Support • This role will be fully trained in cash applications to ensure timely posting of cash in the absence of the AR Analyst • Deposit checks received at headquarters. Work to convert these payers to ACH. • Communication • Our customers are doing amazing things every day! It is vital that we support their procurement concerns by responding to inquiries respectfully, quickly and efficiently. It is equally important that we know when to escalate. • Building a cohesive internal network is fundamental to achieving our shared objective of outstanding customer service. Our colleagues are our internal customers. To work effectively together to support our customers, we must be able to identify the relevant internal stakeholders who can contribute to the resolution of an inquiry or complaint. Qualifications and Skills • Education: A high school diploma or equivalent is required. An associate or bachelor's degree in accounting, finance, or a related field is preferred. An equivalent combination of relevant education and experience will be considered. • Experience: • Minimum of 2-3 years of experience in accounts receivable, collections, or a similar financial role. • Experience with customer payment portals like WAWF is preferred. • Technical Skills: • Work with an ERP system in an accounting operations capacity. JD Edwards is a plus • Intermediate proficiency with Microsoft Office Suite, especially Excel • Strong analytical and problem-solving abilities to investigate and resolve discrepancies. • Understanding of Generally Accepted Accounting Principles (GAAP) • Soft Skills: • We are seeking a team player who operates with integrity and respect, committed to fostering a positive, collaborative and professional atmosphere. • Excellent written and verbal communication, negotiation, and interpersonal skills. • Strong attention to detail and a high level of accuracy. • Ability to manage multiple tasks, prioritize work effectively, and meet tight deadlines in a fast-paced environment. • Strong customer service orientation with the ability to handle confidential information with discretion.