Harris County

Compensation

Full Description

What you will do at Harris County Precinct 2 Under direct supervision of the Senior Director of Public Works, the Program Manager will be responsible for the overall success of Public Works programs. This role involves managing every aspect of the program, from planning and execution to monitoring and evaluation. The Program Manager will work closely with various departments and stakeholders to ensure the program's objectives are met efficiently and effectively. Essential Duties and Responsibilities: • Develop comprehensive program plans that include detailed timelines, budgets, and resource allocation strategies, ensuring alignment with organizational goals and objectives. • Establish program objectives, policies, and procedures within Harris County specifications. • Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures, assess & monitor workload, administrative and support systems, and internal reporting relationships. • Identify areas for improvement and support the implementation of necessary changes. • Ensuring customer service-oriented delivery of the maintenance activities of the division in an efficient and effective manner. • Assists in developing customer service feedback and continuous responsiveness to objectives. • Ensures customer questions and concerns are addressed in a timely manner. • Assists Director with responding to the most complex customer issues. • Engage with internal and external stakeholders, including government agencies, community organizations, and the public. • Facilitate communication and collaboration to support program initiatives. • Lead and manage a team of professionals, providing guidance, support, and performance feedback. • Foster a collaborative and productive work environment. • Oversee the development and management of a data dashboard to track program metrics and performance indicators. • Ensure the dashboard provides accurate and timely information to support decision-making. • Conduct internal audits for the purpose of ensuring program operations are within and in accordance to fiscal practices of the Precinct. • Prepare regular reports on program status, outcomes, and impact. • Conduct evaluations to assess program effectiveness and identify areas for improvement. • Perform any additional tasks or responsibilities as assigned by upper management or as necessitated by the evolving needs of the organization. Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Education: • High school diploma or G.E.D. equivalent from an accredited educational institution Experience: • One (1) year progressively responsible experience in a comparable management field, includes at least one (1) year supervisory experience • Experience leading and/or collaborating with project and/or engineering teams; proficient ability to multi-task and effectively execute a range of precinct objectives and projects Licensure: • Valid Class C Texas driver's license and a good driving record Knowledge, Skills, and Abilities: • Work in a cooperative manner to achieve goals set by the Director • Understand program management principles, including planning, timelines, budgets, resource allocation, and county-specific policies • Familiar with customer service delivery, stakeholder engagement, and data dashboard management for tracking metrics • Strong analytical skills to evaluate service delivery, workload, and systems, identifying improvements • Ability to work well with all levels of management, staff, and other departments, as well as a diverse group of constituents • Excellent time management skills and ability to prioritize work • Maintain a professional appearance and demeanor at all times • Maintain discretion and confidentiality NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Education: • Bachelor’s Degree related field from an accredited educational institution (preferred) Position Type and Typical Hours of Work: • Full-time | Regular • 40 hours a week | Day or Night Shift | Hours may vary based on business needs of the department and some weekend, evening hours or holidays may be required during special events. Situations may require additional hours without prior notice. Required to work on-site during an emergency event. Reporting Relationships: • Reports To Position: Sr Public Works Director Supervises Positions: Foreman Work Environment and Physical Demands: • Work is on active construction sites involving pervasive hazards associated with heavy equipment and tool operations; speeding traffic; loud and constant noise; and regular exposure to chemicals, dust, fumes, and combustible materials. Required to work outdoors on varied and often unstable terrain involving exposure to varying weather conditions of extreme hot and cold temperatures. Some working conditions require special precautions and the use of protective gear (e.g., hard hats, respirator masks, gloves, etc.). • Essential functions involve significant physical demands related to repeated lifting of up to 50 pounds unassisted, 100 pounds with assistance rarely; carrying tools, materials, and equipment over rough terrain; climbing, reaching and bending. Frequently required to walk, sit, talk, drive, hear, bend, stoop, twist, and balance; need the ability to occasionally kneel and crawl; need the ability to grasp manual controls and the ability to use foot controls and operate gas, diesel, and electrically powered equipment. • This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time. Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.