Harris Computer

Compensation

Full Description

Purpose of the Role Stabilize, professionalize, and scale the day-to-day operations of a Workers’ Compensation RCM business. This role is responsible for operational execution, controls, visibility, and leadership development, while building durable systems that do not rely on any one individual. This is a hands-on executive leadership role, especially in the first 90 days, with the expectation that execution is ultimately delegated and institutionalized. Immediate Priorities 1. Operational Stabilization & Risk Control Take charge of stabilizing all core operational workflows that were previously informally or personally managed, including: Client operational reporting (daily / weekly / monthly) Payment posting workflows and cash controls Coordination of hearing-related operations Identify and eliminate single-point-of-failure dependencies Document critical workflows and ownership where none currently exists Implement appropriate segregation of duties, access controls, and auditability, particularly around cash handling and posting 2. Payment Posting, Lockbox & Cash Controls Provide executive leadership and oversight of the payment posting function: Lockbox access and controls Intake of checks and electronic payments Distribution of work across the payment posting team Redesign the payment posting process so: No payments are routed to or dependent on one individual Work is assigned, tracked, and reconciled systematically Partner with Finance to ensure accuracy, timeliness, and control standards are met Establish clear reporting on cash flow, posting timeliness, and exceptions 3. DWC Hearing & Legal Operations Oversight (Executive Oversight Only) Provide executive oversight of the DWC hearing calendar and related legal operations. Ensure appropriate day-to-day ownership is assigned to operational staff, vendors, or legal partners for: Calendar management Hearing coverage and appearances Preparation, documentation, and follow-up Define expectations, escalation paths, and accountability so: Hearings are consistently staffed and prepared Deadlines are met without executive intervention No individual becomes a bottleneck or point of failure Maintain high-level visibility through dashboards and reporting on: Upcoming hearings Coverage status Outcomes and risks Escalate issues as needed while ensuring execution remains with designated owners 4. Team Leadership & Development Directly manage and develop direct report into a formal leadership role. Transition them from primarily task execution into management and operational ownership. Provide coaching and structure in: Operational reporting ownership Client invoicing oversight Cross-functional coordination Expand their scope over time with defined milestones, training, and accountability. Core Ongoing Responsibilities Operations Leadership Own operational performance across WC RCM functions: Billing Payment posting Client reporting Operational coordination with legal and hearing resources Translate business strategy into repeatable, executed process Serve as the operational counterpart to executive leadership Forecasting, Metrics & Visibility Own operational forecasting inputs: Revenue Volume trends Staffing needs Capacity planning Ensure leadership has clear, accurate, and timely operational visibility Process, Systems & Scalability Identify inefficiencies, manual work, and operational risk points Standardize workflows across clients where possible Partner on system enhancements, reporting tools, and automation Reduce reliance on tribal knowledge and individual heroics Client Operations & Trust Ensure operational commitments to clients are met consistently Act as escalation point for operational issues when needed Improve predictability, professionalism, and confidence in client deliverables Background & Profile Experience Strong RCM operations background Prior leadership or management experience Comfort stepping into ambiguity and rebuilding structure Workers’ Compensation RCM experience not required (training and support provided) Traits Organized, structured, and disciplined Comfortable taking ownership quickly Willing to roll up sleeves when necessary Strong coach and developer of people Trusted with sensitive financial and operational responsibilities What Success Looks Like No operational dependency on any single individual Clean payment posting controls and visibility Predictable, professional client reporting A confident, growing internal leader Executive leadership confident operations are stable and scalable Salary Range: $110,000 - 150,000 ( Salary offered will depend on the applicant’s background and competencies. ) Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.