Harris Computer

Compensation

Full Description

Altai Systems delivers association-specific CRM software built on top of Microsoft Dynamics 365 CRM using the Power Apps suite of tools. We have an exciting opportunity available for a talented Senior Project Manager to join our Professional Services Team. Our Project Managers are more than just project coordinators – they are skilled strategists, detailed analysts, and dynamic leaders that are relentless about customer satisfaction. They take the time to get to know our clients’ businesses intimately and exude a passion for streamlining processes and maximizing efficiencies. The client-facing Senior Project Manager position is the ideal role for an experienced, detail-oriented, collaborative business leader that craves project success. Job Responsibilities: Client Research Work with the Sales team to gather detailed knowledge about a new client, their requirements, and how our proposed solution will best meet their needs. Conduct independent research to become intimately familiar with the client’s business, beyond what was provided during the sales process. Coordinate internal transition meetings between the Sales team and the Project team to ensure all resources are well prepared to begin the engagement. Project Kickoff and Discovery Lead a project kickoff meeting to ensure all teams are well aligned and prepared for next steps. Coordinate a thorough discovery and requirements analysis process to help our team understand the client’s business needs, goals, and objectives. Documentation and Implementation Review the requirements and documentation created by Altai’s Business Analyst. Review business process specs, user stories, use cases, and test criteria for agreed upon requirements (base and custom). Present project documentation to client team for sign-off. Collaborate with Business Analysts, Consultants, and Developers to convey any custom requirements to internal project teams. Work with clients to develop new best practice business processes that fit Altai’s software, out-of-the-box. Project Planning and Management Identify the appropriate internal project resources based on skillset, availability, and general fit to allocate to each project. Assign and manage resources through our internal tracking system in accordance with project needs and individual utilization goals. Create and maintain detailed project plans, status reports, and budget reports for clients on a regular basis. Collaborate with various team members across Professional Services and R&D to formulate any additional estimates required. Ensure all client communications are clear, timely, and informative. Ensure excellent customer service throughout all aspects of the project. Maintain personal accountability for the health and success of each project; keep management abreast of any challenges or needs for additional support. Ensure all projects are completed on-time and within budget. Testing and Quality Assurance Review all deliverables for compliance with client requirements. Ensure all deliverables are thoroughly tested by Altai’s testing team. Project Close-Out and Retro Perform a detailed project retro at the close-out of each engagement. Provide reporting to management on successes, challenges, and lessons learned. Provide the Sales team with a detailed financial report for comparison against original estimates. Account Management Maintain relationship with clients post-launch. Provide proactive updates to clients regarding new features, fixes, upgrades, etc. Identify opportunities to grow Altai accounts through upsells and enhancements. Work to maintain client referenceability throughout the life of each client relationship. Mentoring Provide mentoring and guidance to newer Project Managers. Task Tracking Maintain accurate time and task tracking records on a weekly basis for reporting and billing purposes. Maintain accountability for personal billability goals (75% / week). Ensure all documented processes and procedures are followed. This is a fully remote position, however staff must be available for occasional travel to visit a client site upon request (this is typically no more than 2-3 times per year for 1-3 days at a time). All staff must be available to work during the hours of 8am – 6pm ET and be available on camera for client-facing meetings. Skills Required: 5+ years of experience managing large, intricate software implementation projects. 5+ years of experience managing project budgets in excess of $250K and timelines in excess of 12 months. Keen ability to assess and mitigate project risk. Extensive experience managing change control. Ability to manage multiple competing projects, priorities, and tasks simultaneously. Excellent oral and written communication skills; ability to communicate effectively with C-level executives. Ability to translate highly-technical concepts into plain language for non-technical stakeholders. Ability to motivate cross-functional teams while driving progress to meet critical deadlines. Highly skilled as a player-coach. Passion for excellence in user experience and customer satisfaction. Excruciating attention to detail and a passion for thorough documentation. Advanced skills in Microsoft Excel and Word. Moderate to advanced skills leveraging Jira to manage tasks. Experience managing Microsoft Dynamics CRM and/or Association Management System (AMS/CRM) implementations is desirable. Experience within the association industry is desirable. Our teams at Altai are supporting some of the most well-respected, influential, non-profit organizations around the globe. As a provider of CRM solutions for associations, we have the ability to impact and support those on the frontlines of medical innovations, transportation safety, standards advancements, and more. We value infectious energy, positivity, and an unwavering commitment to quality. Our teams work remotely from their home offices and enjoy great pay, competitive benefits, and flexible work schedules. Interested in learning more about Altai – please visit us at www.altaisystems.com. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.