Harris Computer

Compensation

Full Description

The Senior Director of Ambulatory Revenue Cycle Management is responsible for the operational and financial performance of the revenue cycle across Ambulatory and potentially Hospital service lines. This role oversees end-to-end RCM operations, including eligibility, coding, billing, payment posting, denials, AR management, appeals, and patient financial services, ensuring accuracy, compliance, and KPI performance. This leader directs five Directors and a global workforce of over 400 employees across the U.S., Costa Rica, India, and the Philippines. The Senior Director drives process excellence, leads onshore/offshore teams, and ensures predictable revenue cycle performance. The role partners closely with Operations, Finance, IT/Product, Implementation, and Client Success to support growth and EBITDA goals. Key Responsibilities – Financial & KPI Performance Own KPI performance for Ambulatory RCM: DSO, aging, denial rates, clean claim rate, collections, and cash posting. Identify revenue leakage and implement corrective actions. Partner with Finance on forecasting, accruals, and month-end revenue cycle reporting. Key Responsibilities – Operational Leadership Lead all daily RCM operations across five Director-led departments (400+ staff). Oversee coding, billing, payment posting, denial management, AR follow-up, appeals, and collections. Ensure productivity, accuracy, quality, compliance, and SLA performance. Key Responsibilities – Process Optimization & Technology Standardize SOPs, QA programs, workflows, and productivity expectations across all departments. Partner with IT/Product on automation and system enhancements. Identify opportunities for AI/RPA enablement to support RCM outcomes. Key Responsibilities – Global Workforce Leadership Lead a global RCM workforce across the U.S., Costa Rica, India, and the Philippines. Coach and develop leaders at all levels, especially the five Directors. Support workforce planning, capacity models, and global labor optimization (execution-based). Collaboration & Stakeholder Management Partner with Ambulatory Operations to align throughput and staffing with patient volume. Collaborate with Client Success on reporting, performance reviews, and escalation management. Provide operational insights to the SVP to support enterprise-level financial oversight. Reporting & Analytics Deliver weekly, monthly, and quarterly KPI dashboards. Analyze denial trends, payer behavior, aging, and productivity across teams. Present insights and recommendations to senior leadership. Qualifications Bachelor’s required; Master’s preferred. 10+ years of progressive RCM leadership experience. Strong background in Ambulatory and/or Hospital RCM operations. Proven experience leading large global teams. Demonstrated performance improvement success (DSO, denial rate, AR aging). Strong leadership, communication, and analytical abilities. Success Indicators Reduction in DSO and AR > 90 days. Increased clean claim rate and denial overturn rate. Strong productivity and accuracy across all RCM teams. Stable, predictable monthly cash flow. Effective leadership of 5 Directors and 400+ staff. Alignment and collaboration across Ambulatory & enterprise teams. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.