Harris Computer

Compensation

Full Description

Altai Systems delivers association-specific CRM software built within the Microsoft Dynamics 365 CRM platform. We are seeking an experienced manager to lead the delivery of Altai initiatives, ensuring successful execution across planning, implementation, and adoption phases within the R&D team. The ideal candidate will bring a strong mix of project management expertise, technical knowledge, requirements analysis, and stakeholder management skills to drive business outcomes. This remote position requires a collaborative professional who can effectively manage technical projects, gather and document requirements, create functional specifications, and communicate with both technical and non-technical audiences. You will also work closely with Professional Services, Support teams, and meet regularly with clients to ensure successful project delivery and solution alignment with business needs. Key Responsibilities Project & Workstream Management Manage R&D project workstreams from initiation through completion, ensuring timely delivery and quality outcomes Coordinate cross-functional teams, including developers, professional services, and support staff, to achieve project objectives Track project progress, identify risks and dependencies, and proactively communicate status to stakeholders Facilitate project planning sessions, sprint reviews, and retrospectives to drive continuous improvement Requirements Gathering & Functional Specifications Conduct client discovery sessions and stakeholder meetings to gather, document, and analyze business requirements Write comprehensive functional specifications for new features and system enhancements that clearly articulate business needs and expected outcomes Create and maintain project documentation, including process flows, system diagrams, user stories, and acceptance criteria Perform gap analysis to identify differences between the current state and the desired future state, recommending solutions to address gaps Document technical decisions, system configurations, and implementation approaches Ticket Management & Coordination Manage and prioritize R&D tickets in Jira, ensuring proper categorization, assignment, and timely resolution Track time and resource allocation using Tempo to maintain accurate project metrics and reporting Triage incoming requests and coordinate with appropriate team members for resolution Maintain clear documentation of ticket status, dependencies, and resolution paths Quality Assurance & Testing Support Provide hands-on support during testing phases, including test case review and execution Coordinate user acceptance testing (UAT) activities with stakeholders and document results Verify that delivered solutions meet functional specifications and quality standards Identify and document defects, working with development teams to ensure timely resolution Stakeholder Communication & Client Engagement Serve as a liaison between technical teams and business stakeholders Maintain clear and consistent communication across all project stakeholders regarding timelines, deliverables, and risks Skills Preferred Minimum 5 years of experience in technical project management or related roles Proven experience working with CRM and/or Association Management Systems (AMS) platforms Hands-on experience with Jira for ticket and project management (Tempo experience highly desired) Solid grasp of general technical concepts related to web applications, APIs, databases, and system integrations Demonstrated experience gathering and documenting business requirements from clients and stakeholders Strong experience writing functional specifications that bridge business needs and technical implementation Demonstrated ability to support testing activities, including test case creation and execution Basic knowledge of web technologies, RESTful APIs, and integration patterns Exceptional organizational skills with the ability to manage multiple concurrent projects and priorities Outstanding written and verbal communication skills, with the ability to effectively communicate with both technical and non-technical stakeholders Strong analytical and problem-solving abilities with attention to detail Proven ability to work independently in a remote environment while maintaining strong team collaboration Customer-focused mindset with a commitment to delivering quality outcomes Adaptability and willingness to learn new technologies and processes Comfortable working with cross-functional teams, including developers, support staff, and professional services consultants Willingness to travel occasionally for client meetings or team events Please note: Candidate must be willing to work in the Eastern Standard Time zone from 9:00 am – 5:00 PM and be comfortable being on camera for internal and client meetings. Occasional travel may be required. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.