Harris Computer

Compensation

Full Description

MEDHOST is seeking a Customer Support Analyst to provide application support to customers. This role involves answering complex questions about our products, investigating issues, and ensuring client satisfaction. General Responsibilities: Serve as the primary support liaison between MEDHOST and clients, responding to inquiries via phone or electronic tickets. Assess situations, review software configurations, and identify resolutions or escalate as needed. Document detailed information in the client tracking system and follow defined guidelines. Regularly review submitted items and follow up with clients to ensure resolution. Collaborate with team members, sharing knowledge through training sessions and peer interactions. Maintain current knowledge of applications and related technologies. Troubleshoot email technology issues. Present support webinars to staff and customers. Interpret requirements and recommend solutions that best address clients’ needs. Required Qualifications: Strong analytical, research, and problem-solving skills. Ability to multi-task and prioritize work effectively. Exceptional attention to detail and quick grasp of concepts. Sound understanding of API and web services technologies. Knowledge of engagement delivery and software troubleshooting techniques. Nice to Have: Experience with presenting webinars. Familiarity with email technology troubleshooting. Other: Perform other duties as assigned by management. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.