Harris Computer

Compensation

Full Description

Job summary We’re looking for an Application Support Engineer to be the first point of contact for customer issues, triaging, investigating, and helping to resolve them within agreed SLAs. You’ll also support wider improvement efforts, contribute to automation and monitoring projects, and help our R&D team to roll out new functionality across the platform. Following probation, you’ll join the Out-of-Hours support rota as part of the wider team. Role Responsibilities Provide first-line support to customers by triaging, troubleshooting, and resolving issues using SQL, internal tools, and documented processes. Collaborate with internal teams to investigate complex problems, support platform improvements, and contribute to long-term solutions. Maintain clear, professional communication with customers throughout the issue lifecycle, managing expectations and keeping them informed. Help ensure system stability by monitoring performance, supporting upgrades and patches, and identifying opportunities for proactive improvement. Contribute to a positive team environment by sharing knowledge, supporting documentation efforts, and joining the Out-of-Hours support rota post-probation. Who We’re Looking For We're looking for someone with curiosity, enthusiasm, and a desire to learn. You don’t need to know everything from day one — what matters most is a positive, can-do attitude and a willingness to grow. You’ll be part of a supportive team where collaboration, reliability, and clear communication are key. We embrace a set of values that guide how we work together — we aim to foster an environment of respect, integrity, and continuous improvement. While formal qualifications such as a degree in an IT or science-related subject (or equivalent professional certifications) are helpful, relevant experience and the right mindset are just as valuable. You must be eligible to work in the UK at the time of application. Required Skills & Experience Strong problem-solving skills with the ability to analyse and troubleshoot technical issues. Excellent communication skills — both written and verbal. A customer-focused mindset and the ability to handle support queries professionally and empathetically. Comfortable working independently and as part of a team. A good working knowledge of Microsoft Office tools (Outlook, Excel, Word). Willingness to learn and adapt in a fast-moving environment. Desirable Skills & Knowledge While not essential, experience or familiarity with the following would be beneficial: SQL (Oracle, SQL Server, PostgreSQL) – for debugging and data querying. Operating system troubleshooting (Windows Server, Linux, Kubernetes). Cloud platforms such as Microsoft Azure or AWS. Networking fundamentals and web server knowledge. Previous experience with Patient Administration Systems (PAS) systems. Understanding of UK Government systems and standards. Experience working within a quality-assured environment or regulated industry. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.