HarmonyCares

Compensation

Full Description

OverviewHarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.Our Mission - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.Our Shared Vision - Every patient deserves access to quality healthcare.Our Values - The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.Why You Should Want to Work with UsHealth, Dental, Vision, Disability & Life Insurance, and much more401K Retirement Plan (with company match)Tuition, Professional License and Certification ReimbursementPaid Time Off, Holidays and Volunteer TimePaid Orientation and TrainingDay Time Hours (no holidays/weekends)Great Place to Work CertifiedEstablished in 11 statesLargest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits. ResponsibilitiesThe Member Feedback Coordinator - Specialty Programs is responsible for overseeing member complaints for the Complete Health Assessment (CHA) team. The Member Feedback Coordinator - Specialty Programs, will be responsible for ensuring that all member complaints are addressed, tracked, and reported as required by the health plan contracts.Essential Duties and ResponsibilitiesReceive and document member complaints that are obtained live, through email, or from recorded voice mailIntake and document live member complaints throughout the workday Monitor email and voice mail to follow up with members who have a complaint or concernTrack all member complaints in required tracking tool Generate ad hoc and scheduled complaint reportsEscalate complaints according to organization Compliance requirementsMaintain strict confidentiality when managing complaintsIdentify complaint trends and offer suggestions to prevent future member complaints related to identified trends. In this role you may work with. . .Compliance Department CHA Clinical TeamCHA Operations Team CHA Call CenterMembersPCP Offices Health plansQualificationsRequired Knowledge, Skills, and ExperienceHigh School Degree3-5 years of Customer Service ExperienceExcellent verbal and written communication skillsProficiency in personal computer use, including e-mail, clinical, word processing, spreadsheet and presentation softwareAbility to coordinate complex activities across functional lines of operations, under tight timelinesMust be able to relate professionally and positively to physicians, providers and staff with excellent communication,Preferred Knowledge, Skills and ExperienceBachelor's degreeHealthcare ExperienceOutbound Dialer ExperiencePosted Max Pay RateUSD $24.14/Hr.Posted Min Pay RateUSD $18.61/Hr.Pay TransparencyIndividual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.NoticeHarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.