Hands at Home Care Services

Compensation

Full Description

Account Manager — Home Care Agency (Client Growth & Relationship Lead) Portland, ME preferred or Central Vermont Full-Time | Primarily Remote | Growth Opportunity Competitive Salary + Benefits About Us We’re a compassionate and fast-growing home care agency helping older adults live safely and meaningfully at home. We’re expanding our impact by combining relationship-driven care, smart technology, and a fun, collaborative team culture. If you’re motivated by helping others, building trust, and making an impact — this is the place for you. This position will share on-call responsibilities Position Overview The Account Manager is the primary growth driver for our agency. You’ll manage a portfolio of clients and caregivers, convert new client leads, and build professional relationships that expand our visibility in the community. Most leads come from our marketing and referral network — not cold calls. Your focus is to guide families from first contact through onboarding and ensure every relationship is handled with empathy and excellence. You will primarily work remotely with some visits to our Portland, ME office and client sites in our service area. Key Responsibilities • Convert company-generated leads into new clients. • Conduct care assessments and create personalized care plans. • Collaborate with scheduling and recruiting teams to fill client shifts quickly. • Build and maintain strong relationships with referral partners such as hospitals, senior living communities, and care coordinators. • Conduct periodic client and caregiver check-ins to ensure satisfaction. • Track results in our CRM and meet monthly growth and retention goals. • Use AI tools (ChatGPT, n8n, Zapier, etc.) to automate follow-ups, improve efficiency, and communicate effectively. • Represent the company at professional and community events to strengthen referral relationships. Rotate on call responsibilities Qualifications • Required: • Experience in customer service, account management, sales, or healthcare coordination. • Excellent verbal and written communication skills. • Empathy, professionalism, and a genuine interest in helping families. • Strong organizational and multitasking skills. • Basic comfort with technology (CRM systems, scheduling software, Google Workspace). • Preferred: • Experience in home care, senior care, or healthcare services. • Familiarity with CRM or lead management tools (HubSpot, AlayaCare, ClearCare, etc.). • Interest or experience using AI tools for productivity and task automation. • Bachelor’s degree or equivalent work/life experience. Soft Skills • Strong relationship builder and natural connector. • Compassionate listener with emotional intelligence. • Positive, proactive, and accountable team player. • Comfortable working in a fast-paced, mission-driven environment. Compensation & Benefits • Competitive salary. • Health, and dental insurance available. • Paid time off. • Ongoing training in sales, leadership, and AI-driven productivity. • Career path toward Senior Account Manager or Regional Manager roles. Schedule • Full-time, typically Monday to Friday. • Occasional local travel for client meetings or referral visits. • Hybrid flexibility for administrative work. Why Join Us • You’ll make a direct impact in your community every day. • Supportive, fun, and collaborative office culture. • A company that values both human connection and innovation. • The chance to grow your career while improving the lives of others. Apply Today If you’re passionate about helping people, enjoy building meaningful relationships, and want to be part of a forward-thinking team — we’d love to hear from you. Apply now to join our mission and grow with us.