Hand and Stone Massage and Facials Spa

Compensation

Full Description

Job Overview We are seeking a dynamic and energetic Operations Manager to lead the daily functions of our Wellness Spa. In this pivotal role, you will oversee all operational aspects, ensuring a seamless experience for clients and staff alike. Your leadership will drive excellence in customer service, team management, inventory control, and administrative processes. This position offers an exciting opportunity to foster a positive environment that promotes wellness, growth, and efficiency. Duties • Manage daily spa operations, including scheduling, shift management, and ensuring smooth workflow across departments • Implement strategies to convert "one-time" guests into long-term members during the check-out process • Train all staff on membership scripts, soft-selling techniques, and overcoming guest objections. • Manage all day-to-day activities to ensure the spa opens and closes on time and operates smoothly • Act as the first point of escalation for client complaints, turning negative experiences into loyalty-building opportunities • Handle membership freezes, and cancellation requests with a focus on retention • Oversee customer service standards to ensure exceptional client experiences at all touchpoints Requirements • Proven management experience within a retail or service environment, preferably in wellness or spa settings • Proficiency in spa management software (e.g., Mindbody, Booker, Zenoti) and Microsoft Office • Strong leadership skills with the ability to supervise teams effectively and foster a collaborative atmosphere • Excellent communication skills • Experience with employee orientation, interviewing, recruiting, training & development programs • Exceptional organizational skills with the ability to prioritize tasks efficiently and manage time effectively • Customer service-oriented mindset with outstanding phone etiquette and interpersonal skills Join our vibrant team where your leadership can inspire wellness and create memorable experiences for every guest. We value energetic professionals who are passionate about managing operations with transparency and enthusiasm. This is more than a job—it's an opportunity to make a positive impact in a thriving wellness community! Pay: $20.00 per hour Expected hours: 40.0 per week Work Location: In person