hampr

Compensation

Full Description

Reports to: Customer Experience Lead (Support + AM) Location: Remote Compensation: $50–55k About the Role Hampr is seeking a Senior Customer Support Specialist to deliver outstanding service to our customers, including escalated issues. This role is ideal for someone who enjoys solving problems, improving workflows, and contributing to product/service enhancements. Who is hampr? We are transforming the way residential and commercial clients manage laundry, providing an on-demand service powered by a marketplace of vetted washers. Our tech-enabled approach delivers high-touch service without the rigid contracts, minimums, or inventory headaches that typically burden businesses. With a focus on flexibility, quality, and care, we help our customers spend less time managing laundry and more time focusing on what they do best. Responsibilities • Handle customer tickets, including escalations and complex issues. • Act as a subject-matter expert for the support team. • Train new team members. • Identify trends and provide feedback to improve processes, tools, and the product. • Collaborate with Operations and Product teams to resolve systemic issues. • Provide shift coverage: Tues–Sat or Sun–Thurs (one weekend day required). Growth Path Potential to grow into Lead/Supervisory Support Role or cross-functional CX projects as Hampr scales. • 2+ years of experience in customer support or client-facing operations. • Strong written and verbal communication skills. • Ability to handle complex issues with professionalism and empathy. • Experience with support software (Intercom preferred). • Process-oriented with attention to detail. • Willingness to make judgement calls when needed. • Problem solving in a fast paced environment. • Health Care Plan (Medical, Dental & Vision) • Wellness Resources • Work From Home • Unlimited PTO • Free laundry if your in a supported market