Hamilton Barnes

Compensation

Full Description

Are you looking for an exciting new opportunity? Join a fast-growing connectivity provider that has been redefining internet services since 2017 by building a people-focused network designed for reliability and long-term performance. Through the design, build, and management of its own hybrid fiber and wireless infrastructure, the organization delivers fast, dependable connectivity to residents, property owners, and businesses. Now one of the nation’s leading providers in the multifamily market, it serves over 100,000 households and continues to expand across top markets nationwide through strategic growth and acquisitions. With a strong focus on managed WiFi and network services, it is committed to connecting more communities with reliable, future-ready technology every day If you would like to learn more about this opportunity, feel free to reach out and apply today! Responsibilities: • Provide Tier 3 escalation support to the Network Operations Center (NOC), resolving network and service issues. • Investigate network outages, conduct root cause analysis, and provide recommendations to prevent recurrence. • Update network monitoring systems and generate reports on root cause analysis and chronic issues. • Maintain technical support documentation, including Method of Procedure (MOP) and Standard Operating Procedures (SOP) for network systems and applications. • Manage and monitor all network change activities across the organization, ensuring transparent communication with stakeholders. Skills/Must have: • Bachelor's degree in Computer Science, Information Technology, or related field. • Proven experience in network operations, with expertise in troubleshooting and resolving complex network issues. • Proficiency in network monitoring tools and technologies. • Communication skills to effectively liaise with internal and external stakeholders. Benefits: • Health, dental, and vision insurance plans. • Retirement savings plan with employer matching. • Flexible work hours and remote Salary: • Up to $125,000 base salary + benefits and bonus