Hagerty

Compensation

Full Description

As a Senior Claims Business Analyst, you will support the claims organization by mapping processes, gathering and documenting business requirements, and ensuring that solutions deliver measurable value. This role will serve as a bridge between claims operations, internal teams, and external partners to enhance efficiency, compliance, and customer experience. Ready to get in the driver’s seat? Join us! What you’ll do Project & Analyst Oversight Manage analysts and contractors at the project level across the claims domain. Ensure business priorities are carried forward accurately in requested work. Review deliverables for alignment with claims objectives and quality standards. Coordinate across teams to triage and resolve questions, defects, and requirements as they arise. Business Requirements & Process Support Collaborate with claims operations, customer service, and other stakeholders to understand needs, pain points, and opportunities for improvement. Gather, document, and translate business requirements into clear functional specifications. Support creation and execution of user acceptance testing (UAT) alongside subject matter experts. Maintain comprehensive requirements documentation and provide historical context for escalated inquiries or issues. Help ensure processes and systems align with regulatory requirements and industry standards. New Functionality & Enhancements Intake and prioritize requests for new business functionalities and features. Manage enhancements through implementation and release into production. Support design and documentation of: Validation and workflow rules. Financial controls (e.g., lien/levy, reporting, reconciliation). Audit controls and authority/permission structures. Claims data fields and reporting needs. Assist in cross-team investigations and escalations related to claims processing. Vendor & Partner Collaboration Maintain strong relationships with carriers, vendors, and service providers that support claims operations. Act as a key point of contact for vendor-related workflows, escalations, and audit support. Support coordination of external engagements to ensure timely resolution of issues. This might describe you Bachelor’s degree in insurance, business, or a related field (or equivalent work experience). Proven experience as a business analyst, preferably in the insurance or claims industry. Strong knowledge of claims processes, insurance products, and industry best practices. Experience managing requirements, workflows, and documentation across large-scale initiatives. Detail-oriented with strong organizational, documentation, and presentation skills. Strong interpersonal and communication abilities, with experience working across teams and leadership levels. Analytical and problem-solving skills with a focus on practical, business-value-driven solutions. Ability to thrive in a fast-paced and dynamic work environment. Other things to note This role can be worked from any U.S. remote location. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, or Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. #LI-remote EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.