Hagerty

Compensation

Full Description

As the Material Damage Assistant Manager, you’ll be responsible for leading a team of MD associates with varying responsibilities such as preparing damage appraisals or reviewing provided estimates. This includes monitoring core results such as production, timeliness, and accuracy. You will also work with the Claims team on escalations and contribute to department training. This person works well under minimal supervision using company best practices and takes ownership of their personal brand. Ready to get in the driver’s seat? Join us! What you’ll do Review staff estimates for accuracy, provide authority to resolution Lead field appraisal associates in select markets to include territory management Mitigate expenses related to material damage inspection and evaluation Report out on team core metric performance Assist with negotiations and triage or resolve escalations, as needed Collaborate with the claims team on process or workflow improvements Build relationships with classic and exotic repairers Lead and co-lead Material Damage projects Develop Employees technically and in support of a growth mindset Support team morale and engagement Monitor and react to NPS survey responses Remain up to date on compliance and licensing requirements Collaborate with vendors such as CCC and Copart to improve claim experience Interview and hire as needed Timely address personnel matters Lead or assist with department initiatives Draft responses to complaints as needed Approve check approvals in a timely fashion Update and provide insight on industry and compliance changes Prepare and rollout state specific handling guidelines in catastrophic events Monitor and coach for continuous improvement on claim handling, workflow and self-develop Manage team morale and engagement Lead and potentially deploy for catastrophe response This might describe you Detail oriented Efficient in Microsoft Suite including skills in Excel Able to maintain high level of accuracy Excellent verbal and written communication skills High level of automotive technical proficiency with willingness to continue training Very high level of interest, knowledge, and enthusiasm, for the collector hobby and future automotive advancements Ability to establish rapport with all levels of collector car people (e.g. from mechanics to high-end collector car owners) Must have ability to effectively interact with shops Strong negotiation skills Ability to maintain confidential information Must have strong interpersonal skills Work well independently and within a team Effective at conflict resolution Ability to deliver on goal targets Must embrace and exude Hagerty’s Core Values by fostering engagement and exhibiting a growth mindset Minimum 5 years claim experience Minimum 2 years prior leadership experience Must be able to travel and put in extra hours as needed Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable. Other things to note This position can be worked as a remote position within the United States. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. #LI-Remote EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.